Top Ups Declining

There is no scheduled PAYG outage today, but it may be an unplanned one?

However you will be happy to know that if your PAYG credit does run out over weekend then there is a ‘Friendly Credit’ from 4pm on Saturdays until 9am on Mondays; so that your supply will not cut off if credit runs out during that period.

See the thread linked below for:
“You may experience planned outages that will affect your ability to top up on the dates shown below” which give the planned outage times and explains the friendly credit periods.

also see:
“Are you a Pay as you Go customer? Here are our opening hours and contact options below:”

Support for PAYG customers by telephone, or by webchat,  is open on Saturday and Sunday,

Hello,

Thank you for your reply.  I had read another customer saying the same problem with the new Ovo app for top ups ( not the original top up app).  The one they are testing with some customers.  I phoned and the issue is being raised with the team.  She said on the phone no issue were raised earlier so she put one through.  There is usually a message online saying about any maintainence.  I have topped up over the phone on the automated telephone line and it topped up.

Hey ​@hallj12345,

I see that you've posted this question in a few different places, so I wanted to let you know that we’ve checked in with our team about any top-up issues others might be experiencing. 

We usually keep the banner at the top of the Forum updated with any PAYG outages, so that’s a good spot to check first. If you're still having trouble after that, reaching out to Support is always a great next step. 

I'm really glad to hear you were able to top up over the phone! It sounds like the apps have been a bit tricky for you. We’ll keep you posted as soon as we get more information 😊

Thanks for replying.  The app seems to be OK now.