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Mike1892
Rank 1
September 26, 2025
Solved

Top up on emergency didnt add any credit to my meter

  • September 26, 2025
  • 5 replies
  • 338 views

Hi just wanted to check if anyone knows what happened here, I went onto my £15 emergency credit and let it get down to about £5, then topped up £10 which it said was accepted, but the balance didn't increase on my meter, I'm just wondering if this will register when I top up again to take it off emergency credit, or if this top up is lost now because it didn't take me off emergency credit, thanks for any help

Best answer by Chris_OVO

Hey ​@Mike1892, 

 

It sounds like there might have been a previous debt on your meter. No worries, though! A quick call or live chat with our Support Team can help sort things out for you. Have you added any more funds, or how are things looking for you right now? We’ve also got some helpful information in the article below, so feel free to check it out! We're here to help!

 

5 replies

Blastoise186
Super User
Blastoise186Super User
Super User
September 26, 2025

Hi ​@Mike1892 ,

Sounds like you didn’t top-up enough to clear emergency credit and any debts that may have built up. Try topping up again by a larger amount which should do the trick.

If that STILL doesn’t work, please ask OVO to dig the data.

 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Chris_OVO
Community Manager
Chris_OVOSolved
Community Manager
September 29, 2025

Hey ​@Mike1892, 

 

It sounds like there might have been a previous debt on your meter. No worries, though! A quick call or live chat with our Support Team can help sort things out for you. Have you added any more funds, or how are things looking for you right now? We’ve also got some helpful information in the article below, so feel free to check it out! We're here to help!

 

Renewable energy jokes never get old.
A
Newcomer
Anthony mcdermid
Newcomer
September 29, 2025

I topped up this morning my gas it showing on app as gone through 

but on my meter it self not gone on 

tried inputting number but no joy 

Blastoise186
Super User
Blastoise186Super User
Super User
September 29, 2025

Hi ​@Anthony mcdermid ,

If the top-up has totally failed, please give OVO a heads up ASAP so they can investigate: 0330 175 9669 should do the trick.

Thanks

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Chris_OVO
Community Manager
Chris_OVO
Community Manager
September 30, 2025

Hey ​@Anthony mcdermid,

 

Did you manage to reach someone regarding your top-up? We have a helpful guide below that addresses common issues related to topping up your meter. If you have any follow-up questions, please let us know.

 

Renewable energy jokes never get old.
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