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Can anyone help I topped up my smart/not so smart electric meter on Saturday with £10 just before it was due to run out. Well I’m

now running on friendly credit the £10 has been taking out of my bank I’ve tried entering the UTRN code but it says its already been used. This isn’t the first time this has happened to me and I usually keep putting extra money on. I’m so fed up with this I keep having to go outside to look at my balance as my indoor display never works. I’m fed up with OVO I never had a single issue with my previous supplier.

Hi @Ghunter100 ,

Try doing it via https://ovoenergypayments.paypoint.com .

If that still doesn’t work, contact OVO Support on 0330 175 9669.

Hi @Ghunter100, 

 

I am checking in to see if you managed to top-up your meter. @Blastoise186 has shared some handy information that could help.

You'll find more information in our top-up article that covers any issues you may face.

 

 

If you have a “traditional meter” with a top-up card and/or key then this following link is for you

 

Let us know how you got on. 

Can't top up on phone app 6am 11/10 just says error time out

I don’t know whether this is the reason, but did you notice the banner at the top of the web page?

 

The system is now back up following overnight maintenance.

Try it again now.

Sorry but OVO app is down for me too! Takes ages to load and then just errors saying it can’t log me in. Cleared cache and data and now can’t log in at all!

“Login Failure. There was a problem logging in. Please try again later”

PC/web is OK.

So just uninstalled and re-installed and it seems to work fine now.

Hey @Mark29 

 

Have you been able to get on an top up this morning? Let us know if you’re still having any trouble.

 

@BeePee Sorry to hear that, though I’m glad to hear you’ve got that sorted now.

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