I was recently moved over to ovo and topped up £30 which has been taken from my account, but it never went on to my meter. Sse are saying you have it and you are saying sse have it and it will be refunded. Can you please  rectify  this

Not via the forum I’m afraid - we can’t access systems here. You’ll need to talk to Support via https://ovoenergy.com/help .

Hey @Tanya14,

Sorry to hear this,

How did you top up? The following Topics might be helpful:

How to get in contact about my OVO Pay As You Go account

• The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 9am to 5pm Monday to Friday and 8am to 2pm on Saturday.
• Or call us on 0330 175 9669 during the same times.

If you’re with Boost

• Find answers or chat with Boost at boostpower.co.uk/help
• Or call them on 0330 102 7517.

Just wondering when the scheduled maintainance will be completed.. Says scheduled yet no news about it anywere otherwise i'd of topped up earlier..

But credit running low an got teas do cook yet. Just wondering is it all payments ie online and app an shops? Or can you still top up at the shop? Any help would be greatful.

Hi @Heard1989 ,

Looks like the system is back up. Can you try https://ovoenergypayments.paypoint.com/Home/index again for me?

Yep thats all sorted.. Thank you for the reply. Can go to bed easy now haha..

Usually use app on phone - latest version and have tried every way but understand there is a problem. Okay for credit at the moment but feel very anxious as I don't know when to try again - had money locked in pending at my bank recently for five days, and had to wait for it to come out to try again. Will customers be notified when problem is fixed?

Hey @Iris71,

Sorry to hear your having issues with the App. 

It might be best to top up another way in the meantime. Have you tried deleting it and re-downloading?

This topic may be helpful:

Useful links:

OVO Help Pay As You Go

For OVO Pay As You Go customers with a smart meter, here’s the online top up portal page. It might be worth using the online account to top up instead, until your issue is resolved.

How to get in contact about my OVO Pay As You Go account

• The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 9am to 5pm Monday to Friday and 8am to 2pm on Saturday.
• Or call us on 0330 175 9669 during the same times.

If you’re with Boost

• Find answers or chat with Boost at boostpower.co.uk/help
• Or call them on 0330 102 7517.

If you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.

Hope this helps. 

thanks for the information - i had a look at the tutorial, but as my meters are both outside, the gas at ground level and electric about 1 foot off the ground, i am not really in a position to kneel down - knee injury plus age! - to type in codes and what not.  I have used the scan code to load money at paypoint onto the electric meter (joy) and the one for the gas rejected the payment (here we go again).  I tried earlier to use the app - which had previously worked for the gas - but it rejected card payment as well as bank transfer, so back to money being held at my bank for the week i guess….  I was hoping that the new cards would have arrived by now, so will have to wait till they arrive to see if both work, though i expect i will end up phoning in again to get the gas acct sorted out!  I’ve come out in cold sores on my lips with all this stress - wish i could see an end to all these problems.

Hey @Iris71,

Sorry to hear this, 

I strongly advise getting switched to pay monthly, you shouldn’t have to worry about potentially going off supply or topping up your meters.

In regards to your top up issues, if the tutorials didn’t work I advise getting in touch with the support team. 

How to get in contact about my OVO Pay As You Go account

• The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 9am to 5pm Monday to Friday and 8am to 2pm on Saturday.
• Or call us on 0330 175 9669 during the same times.

If you’re with Boost

• Find answers or chat with Boost at boostpower.co.uk/help
• Or call them on 0330 102 7517.