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Rank 1
JoeTindle
Rank 1
August 27, 2022
Solved

Switched from PAYG to OVO pay monthly, now off supply?

  • August 27, 2022
  • 20 replies
  • 867 views

Hi,

 

Recently moved into a new home and the previous owners had a payg meter with boost. I have asked them to swap to pay monthly with ovo and after a few weeks, I got confirmation yesterday.

 

However, the house has no electric at all now. We still had a balance on the top up meter which they said will transfer over to the pay monthly and I have had the pay monthly contract sent.

 

Can't call them as they don't work weekends.

Any ideas

Best answer by Emmanuelle_OVO

Updated on 28/07/25 by Emmanuelle_OVO:

Can’t find the answer to your question? See this web page for advice on what to do in emergencies.

Hey @Tiggy777,

 

I’m really really sorry to hear this,

 

If you’re off supply you should be able to book an emergency appointment with the support team. Have you been sent an OVO account number? 

 

If so, I’d advise calling with that account number 0330 303 5063 and they can book in an emergency meter exchange. If there’s an issue with the booking tool because it’s a new account they can call the installer directly and book in an emergency appointment. 

 

Taken from the website:

 

Electrical power cut

 

If it’s area-wide, call 105 to report the power cut to your network distributor

 

Before you call, check if there’s a power cut in your area by looking at the streetlights outside, or your neighbours’ home. 

You should also:

  • Switch off all your electric appliances – especially the ones that shouldn’t be left unattended like heaters. This will also protect your appliances from electrical surges.

  • Leave one light switch turned “on” to show when the power comes back.

 

If only your home has lost power 

Check your fuse box to see if a switch has been tripped. If not:

  1. Switch everything off at the plug.

  2. Leave one light switch turned on so you can see if the power comes back on.

  3. Turn off the main switch in the fuse box. 

  4. Follow up by turning off all the individual switches, one by one. 

  5. Turn the main switch back on. 

  6. Flip each of the smaller switches back on, again one by one. If any of the switches flips itself back “off”, it has “tripped”. That means that there’s a fault. 

You can tell where the fault is by seeing which switch flips. You could have a faulty appliance plugged in. Try unplugging the appliance, and going back to step one to try again.

Don’t attempt to do any electrical work yourself. If there seems to be a fault but you don’t know what it is, it’s time to call an electrician.

 

Please confirm if you have been given an OVO account number, if so, it would seem like the supply has switched over. 

 

Keep us posted! 

20 replies

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Blastoise186
Super User
Blastoise186Super User
Super User
September 19, 2022

The best I’ve got is this: 0330 175 9669

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G
Newcomer
Gembrad88
Newcomer
October 27, 2022

I was wondering if someone would be able to help me please, I requested nearly 3 weeks ago to move from Boost payg to Ovo monthly direct debit, boost said they would sort this out for me and quoted me £188 per month for both gas and electric, I still haven’t received and confirmation to say this is in the process of changing over, I called boost back up to be told a case had been opened but that’s all they could tell me. I really need this sorting as I get paid monthly and can’t afford to keep topping up weekly, I have a child of 2 In the house that I need to make my priority and keep warm. Could someone please get back to me with an update of what’s happening.

Blastoise186
Super User
Blastoise186Super User
Super User
October 27, 2022

Hi @Gembrad88 ,

I’m really sorry it’s taking longer than expected, but unfortunately we’re unable to access your account from here. This forum is mostly patrolled by volunteers who can’t access internal systems.

You might want to try giving Boost another nudge.

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    J
    Newcomer
    jasonmturner
    Newcomer
    December 25, 2022

    Hi i switched from British gas to ovo on the 24th December but british gas have left my meter in prepayment mode and i need to switch it asap before my electric goes off

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    December 25, 2022

    Sounds like a failure of British Gas to me. Protocol states that Smart Meters in Prepayment Mode should ALWAYS be switched to Credit Mode during a supplier switch so that you stay on-supply even if the new supplier can’t connect to the meter. This isn’t OVO’s fault, but that of British Gas.

    However, you might be able to get OVO’s help. You’ll need to ping the Social Media Team on Twitter at https://twitter.com/ovoenergy. There’s an emergency team monitoring the account. Tell them a forum volunteer sent you and give them the link to this thread.

    Otherwise, you’d have to wait until Wednesday before I can get anyone’s attention myself

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    J
    Newcomer
    jasonmturner
    Newcomer
    December 25, 2022

    Hope they can as I'm now emergency credit

    J
    Newcomer
    jasonmturner
    Newcomer
    December 26, 2022

    I don't who sorted it but all is good gas and electricity is on credit can sleep now 😊😊😊😊😊😊😊😊😊😊😊😊

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    December 27, 2022

    Nice. Just make sure it stays in Credit Mode, assuming you’re on a Pay Monthly tariff.

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    T
    Rank 2
    Tiggy777
    Rank 2
    November 29, 2023

    Hi all

    Totally nightmare.  Switched from boost pay as you go to OVO pay monthly due to topping up issues (never worked)

    Had email yesterday from boost saying switched had been done.   Got home from work yesterday at 7pm and NO POWER.  Then sent the next 3 hours of the phone to boost and ovo last night.  Boost referred me to OVO and OVO referred me to boost, then they both referred us to the national grid who said nothing to do with them.  Total calls 15, phone put down from there end 6 times, told nothing they could do 4 times and the simply hung up.  So no power since yesterday morning, no one wants to help, no heating, freezer food lost, no lighting, freezing cold..didn't sleep last night..What more can l do ! Totally given up

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVOSolved
    Retired Moderator
    November 29, 2023

    Updated on 28/07/25 by Emmanuelle_OVO:

    Can’t find the answer to your question? See this web page for advice on what to do in emergencies.

    Hey @Tiggy777,

     

    I’m really really sorry to hear this,

     

    If you’re off supply you should be able to book an emergency appointment with the support team. Have you been sent an OVO account number? 

     

    If so, I’d advise calling with that account number 0330 303 5063 and they can book in an emergency meter exchange. If there’s an issue with the booking tool because it’s a new account they can call the installer directly and book in an emergency appointment. 

     

    Taken from the website:

     

    Electrical power cut

     

    If it’s area-wide, call 105 to report the power cut to your network distributor

     

    Before you call, check if there’s a power cut in your area by looking at the streetlights outside, or your neighbours’ home. 

    You should also:

    • Switch off all your electric appliances – especially the ones that shouldn’t be left unattended like heaters. This will also protect your appliances from electrical surges.

    • Leave one light switch turned “on” to show when the power comes back.

     

    If only your home has lost power 

    Check your fuse box to see if a switch has been tripped. If not:

    1. Switch everything off at the plug.

    2. Leave one light switch turned on so you can see if the power comes back on.

    3. Turn off the main switch in the fuse box. 

    4. Follow up by turning off all the individual switches, one by one. 

    5. Turn the main switch back on. 

    6. Flip each of the smaller switches back on, again one by one. If any of the switches flips itself back “off”, it has “tripped”. That means that there’s a fault. 

    You can tell where the fault is by seeing which switch flips. You could have a faulty appliance plugged in. Try unplugging the appliance, and going back to step one to try again.

    Don’t attempt to do any electrical work yourself. If there seems to be a fault but you don’t know what it is, it’s time to call an electrician.

     

    Please confirm if you have been given an OVO account number, if so, it would seem like the supply has switched over. 

     

    Keep us posted! 

    Renewable Energy? Big Fan.
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd