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Best answer by Blastoise186

Updated on 21/07/26 by Abby_OVO

 

If the transaction failed, you’ll be refunded automatically by one of two ways:

  1. The authorisation will drop and simply release the funds back to your available bank/card balance - should this happen, the transaction will completely disappear from your statements as if it never happened
  2. You’ll get an automatic refund after a few days

Ultimately, you won’t be charged if the transaction failed completely.

 

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32 replies

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NeilWyatt
Newcomer
May 19, 2025

I see. You can simply use the display to apply the codes in future if needed - no need to bend down and bury yourself in the cupboard.

Hopefully your credit has been applied?

Yes gave up on the meter and figured it out on the display. Weird interface! Next time I will top up before going away!

 

Thanks again

Abby_OVO
Community Manager
Abby_OVO
Community Manager
May 20, 2025

Hey ​@NeilWyatt 

 

Sorry to see the trouble you faced getting the top-up applied, but I’m glad to see it’s now on the meter.

 

If you’ve ever got any other questions or issues in future, always feel free to pop by the Forum any time.🙂

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