Topped up gas account and ovo/sse
took 4 payments and still didn’t credit gas!
impossible to contact!
any help would be appreciated.
Solved
Smart Meter Top-Up- Payment failed?!
Best answer by Blastoise186
Updated on 30/07/25 by Emmanuelle_OVO:
If the transaction failed, you’ll be refunded automatically by one of two ways:
- The authorisation will drop and simply release the funds back to your available bank/card balance - should this happen, the transaction will completely disappear from your statements as if it never happened
- You’ll get an automatic refund after a few days
Ultimately, you won’t be charged if the transaction failed completely.
How to get in contact about my OVO Pay As You Go account
+8- Super User
Hi
There’ll be a UTRN Code on the receipt - please punch that into the Meter or IHD to redeem the credit for now. It’ll go on immediately after being accepted.
This is not a cybersecurity incident - sometimes the meter comms just drop for a while. In this case however, I don’t believe it’s a hack - it’s likely something just broke with PayPoint… Again...
Hi
There’ll be a UTRN Code on the receipt - please punch that into the Meter or IHD to redeem the credit for now. It’ll go on immediately after being accepted.
This is not a cybersecurity incident - sometimes the meter comms just drop for a while. In this case however, I don’t believe it’s a hack - it’s likely something just broke with PayPoint… Again...
Hi… sorry but how do I do this? No one explained hiw when I got the meters.
This is the message below.
Thanks.
+8- Super User
Please show me photos of your meter and/or IHD. I will provide the guide you need
Hi
There’ll be a UTRN Code on the receipt - please punch that into the Meter or IHD to redeem the credit for now. It’ll go on immediately after being accepted.
This is not a cybersecurity incident - sometimes the meter comms just drop for a while. In this case however, I don’t believe it’s a hack - it’s likely something just broke with PayPoint… Again...
Hi… sorry but how do I do this? No one explained hiw when I got the meters.
This is the message below.
Thanks.
Ok I have managed to apply it on the display. The meter system is a nightmare, especially as I have to kneel down with my head in a cupboard… Thanks.
+8- Super User
I see. You can simply use the display to apply the codes in future if needed - no need to bend down and bury yourself in the cupboard.
Hopefully your credit has been applied?
I see. You can simply use the display to apply the codes in future if needed - no need to bend down and bury yourself in the cupboard.
Hopefully your credit has been applied?
Yes gave up on the meter and figured it out on the display. Weird interface! Next time I will top up before going away!
Thanks again
+4Hey
Sorry to see the trouble you faced getting the top-up applied, but I’m glad to see it’s now on the meter.
If you’ve ever got any other questions or issues in future, always feel free to pop by the Forum any time.🙂
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OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at 1 Rivergate, Temple Quay, Bristol, BS1 6ED.
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