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charlottel2005
Rank 1
September 1, 2026
Question

"Problem has occured"

  • September 1, 2026
  • 2 replies
  • 26 views

when i sign onto my profile where it should show me how much i owe it just says a problem has occured. i can see my usage, and i can see the readings my smart meter is sending. but i cant see how much i owe so i dont know how much to pay of course. it has been saying to check back later for 6 weeks since i moved into this flat. 

2 replies

Nukecad
Super User
NukecadSuper User
Super User
September 1, 2026

Is this on the phone app, or on the web portal?

And just to make sure - you did set up a new account and are not trying to use the previous tenants account.

They do say that it can take up to ten weeks for everything to be up and running, but for most people it's usually quicker than that.

I said, Hey - Watts going on.
Chris_OVO
Community Manager
Chris_OVO
Community Manager
September 2, 2026

Hey ​@charlottel2005,

 

Welcome to the community 🙂

 

If you get a chance, please check out the questions that Nukecad has posted. It will really help us provide you with the best support possible!

 

Also, if you can share a screenshot of any errors you’re experiencing, that would be wonderful. Just remember to blur out any personal information, like your account number, before posting. 

Renewable energy jokes never get old.
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