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charlottel2005
Rank 1
September 1, 2026
Question

"Problem has occured"

  • September 1, 2026
  • 1 reply
  • 12 views

when i sign onto my profile where it should show me how much i owe it just says a problem has occured. i can see my usage, and i can see the readings my smart meter is sending. but i cant see how much i owe so i dont know how much to pay of course. it has been saying to check back later for 6 weeks since i moved into this flat. 

1 reply

Nukecad
Super User
NukecadSuper User
Super User
September 1, 2026

Is this on the phone app, or on the web portal?

And just to make sure - you did set up a new account and are not trying to use the previous tenants account.

They do say that it can take up to ten weeks for everything to be up and running, but for most people it's usually quicker than that.

I said, Hey - Watts going on.
Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd