PAYG refunds

Morning ​@GarlicAndWool and a warm welcome to the Forum to you and ​@JessS01.

Thanks as well for your help here ​@JessS01 and ​@Nukecad.

​@GarlicAndWool I don’t have access to customer accounts, so I want to be very careful about telling you if the email address is genuine or not. I will ask internally and will let you know if I hear back, but the best thing for you to do is contact our Support Team, and ask them about this. Give them your old account number of you have it, or your old address and postcode if you don’t. They’ll be able to locate the old account to see if there was any compensation attached to it, and there should be a note about it on the old account.

Please do keep us updated as to how you get on, and what they say. It sounds as if this may be genuine compensation similar to ​@JessS01’s experience, but I’d recommend speaking to Support just to make absolutely sure before clicking on anything.

Hi again ​@GarlicAndWool,

I’ve spoken to our back office, and I can confirm that the comms you’ve received, and the refund for £185, are both genuine. 

Apologies for any alarm caused, and thanks for raising this on the Forum - it’s really useful for others to see who might have had the same email or letter.

Ignore - Post  made in error.

(Due to the new post threading system only showing me the OP rather than the latest reply. Note to self - be careful because it's not that obvious that there are already replies to the  OP when viewing on a phone).