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Rorschach
Rank 1
February 21, 2023
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PAYG meter being replaced- What will happen to the credit?

  • February 21, 2023
  • 11 replies
  • 2274 views

We are undergoing a renovation and going forward, my old pre-payment meter is going to be replaced with a smart meter.

 

I have £186 od credit on my pre-paymeny meter, which I obviously don't want to lose in the change over.

 

Can Ovo guarantee that credit won't be lost in the change to a smart meter?

 

 

Best answer by Blastoise186

Updated on 25/09/26 by Abby_OVO

 

Hey @Rorschach ,

Usually, there’s one of two things that happens here. Both of them will result in your credit being protected, 100% promise.

 

Either the credit gets transferred to the Smart Meter, or it gets refunded in cheque form. It’s more likely to be the latter, but you are of course welcome to pop it back on later as a top-up in those cases.

 

The following similar topic may also be helpful here:

 

 

Any issues, please reach out to the Support Team for help:

 

11 replies

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Blastoise186
Super User
Blastoise186Super User
Super User
December 9, 2024

IIRC it’s probably rules based. One could argue it also limits how much cash can go down the drain in the event of a fault.

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