Pay As You Go Final Bill claiming I owe £1000 and OVO refuse to let me complain

An update, I have called OVO Energy again, this time I advised them I was also recording the telephone call as well for my own records.

They insist “you’re in debt because your fuel consumption has been more than you have paid”… although, by her own admission £614 of gas usage in one month debt when I was on a Pay As You Go meter does seem “unusual”. 

They have promised to open a complaint for me.

Hey @RW1987,

I’m really sorry to hear this, it sounds like a stressful situation to be in. 

Are you able to ask for the meter read history? This might give some clues as to how the debt balance came to be so high. There may have been estimates for long periods of time. 

@Emmanuelle_OVO ,

No, I was on PAYG, I didn’t think meter reads were necessary. 
 

Regardless, £614 of gas consumption alone (that’s ignoring my daily standing charge for the month) in one month, when I was on PAYG and I only topped up £80 that month and 80% of that was taken for debt is impossible.

They have opened up for it to be investigated so hopefully sense will prevail and this will be corrected. 
 

Thanks for taking the time to respond, I’ll keep you posted!

Hi I’m wondering how after 28 years with a PAYG meter with SSE after the switch over to OVO which I didn’t ask for says I owe SSE £80 odd which has now been sent to a debt collection agency and now up to over £100???

@Scotlynd ,

I feel your pain.

I am in exactly the same boat but mine is £1,000.

They told me I would hear back in 5 days but I haven’t heard anything.

When I was actually with them I tried to complain so many times and heard nothing back, this time they have actually let me make a complaint so I’m just waiting for my 8 weeks to run so I can go to the Ombudsman.

OVO are honestly bullies.

Just awful!

Hey @RW1987,

I’m really sorry to hear this,

I’ll get Forum_Support to reach out, please keep an eye on your private messages. 

Update.

I just received a telephone call from OVO saying they need further time to look into it.

Thank you for your update @RW1987, I’m glad someone is looking into this for you.

Please pop back if there’s anything we can help with. 

In 2020 i moved in to a empty flat with not a lot of stuff . 10 days later my first bill was 200. Couldnt figure it out  so kept asking for help .. got so many different answers. Friday8th march 2024 some customer service  emailed me to say it was due to debts on my previous meters at my old address  which were pay as you go .. 705.22 in debt. Maybe im stupid but how can any one rack up such an amount on pay and go ? Secondly when i left the old flat both meters were in credit as my old landlord pointed out when he came to collect top up card and key and property keys.i have never used emergency credit in my life . Never been in debt on gas and electric meters pay n go or bills. Now heres where its complicated again. My old address the tenents before me were a major problem.  Now sse supposedly told my ex landlord that for me to have my own account the debt on the meters would need paid.so from that i gather the meters at some point before me was bill meters.so how is it my debt ? I was never given new cards or top up key even asking the landlord to speak to sse for me  many times as im deaf. Emails ignored hung up on. the debt on the meters the day i moved in was around the 300 mark.that was 2018. My ex landlord says he never had that conversation with sse.but surely i should of had a clean slate so to speak on the meters.now ive paid all three of those debts in top ups and monthly bills at new place.ovo dont care and sse were not much use. All i get is everything is ok our end. Yeah it would be you are getting paid.im so stressed ive been in a and e with chest pains. I cant figure out how those debts are mine .. also a debt collector for previous tenent at new flat said sse charged them up untill xmas eve 2021 at my new address .i moved in september 2020