Pay as you go app balances not updating since weekend 'offline' / updating.

Hi ​@Johnny Thunders 

Would you be able to share a photo of your meter and In-Home Display? This way we’ll be able to give you some more specific advice. There could be a number of causes and solutions to such issues, to which may be different depending on the meter/IHD type.

One quick question too, do you see the same thing happen if you log in on the web and not app? Or does it only appear to be missing from the app itself?

If you could let us know the above, we’ll do our best to help out further.😊

The meter and the IHD both have correct balances.

The app is the thing which is never close to accurate nor does it update every 24hrs after midnight as it suggests. 

Finally after 5 days, my app now shows me an amount for both gas and electricity (still dated 24th for both) that are close(ish) to what they should be. 

So I'm taking from this: the app is janky and doesn't update properly even if everything else communicates correctly (I rang OVO and they confirmed my balances and meter/IHD communication was fine). That just leaves the app. 

The question was regarding the OVO app & PAYG, so unfortunately, I can't log in to the website - as we are deemed unworthy of being able to do so or having an online account over and above access to the app. We PAYG types are the lowest of the low - isn't that the case!? 

Given my IHD can give me 'as it happens' live balances, I find it beyond ridiculous that OVO can't have an app that reflects live balances or as close to that as possible - especially as the communication pathways exist to do so.

I suspect the Sunday "update" to services that meant no topups for a while, has meant a slow down on updating, but nonetheless - 5 days behind a real balance isn't very useful.

I wish 3rd party app devs were allowed to come up with something or maybe the existing app (with a continuous history of not updating correctly for some) might get an overhaul - I live in hope.

Thanks for the reply.

✌️