Gas & Electric meters = displaying correct balance.
App payment history = correctly reflects payments.
OVO app = only showing balance from the 19/20th for electric & gas.
Full bar signal between IHD and meter (1 foot away).
All lights on meter flashing green correctly.
Only variable is the God-awful app.
Anyone in the know: any to a way to force refresh the balance on the app?
Seen similar old posts where OVO acknowledge 'issues' with the app, but any reason this is not updating correctly now. Makes me suspect the app more than any 'communication' issues).
(PLEASE, please do not give me generic advice / cut & pastes et al for a specific question - it won't be helpful).
Thank you in advance.
✌️
Best answer by Abby_OVO
Hey @Johnny Thunders
Apologies, yes that makes slightly more sense if it’s the PAYG app, but as you mentioned it should still update every 24 hours. The PAYG app is Paypoint created and run, down to the way PAYG’s been set up for such a long time, it relies heavily on existing frameworks such as that owned by Paypoint.
I know it’s something that comes up in a variety of ways regarding the PAYG app. I’m going to see if there’s anything known at the moment that might be causing such delays to the app.
I’ll pop back if I get more on this. I’d also recommend reaching out to the Support Team as they might be able to see something more in depth on the account/meter data that we simply don’t have access to here at the Forum.
Would you be able to share a photo of your meter and In-Home Display? This way we’ll be able to give you some more specific advice. There could be a number of causes and solutions to such issues, to which may be different depending on the meter/IHD type.
One quick question too, do you see the same thing happen if you log in on the web and not app? Or does it only appear to be missing from the app itself?
If you could let us know the above, we’ll do our best to help out further.😊
The app is the thing which is never close to accurate nor does it update every 24hrs after midnight as it suggests.
Finally after 5 days, my app now shows me an amount for both gas and electricity (still dated 24th for both) that are close(ish) to what they should be.
So I'm taking from this: the app is janky and doesn't update properly even if everything else communicates correctly (I rang OVO and they confirmed my balances and meter/IHD communication was fine). That just leaves the app.
The question was regarding the OVO app & PAYG, so unfortunately, I can't log in to the website - as we are deemed unworthy of being able to do so or having an online account over and above access to the app. We PAYG types are the lowest of the low - isn't that the case!?
Given my IHD can give me 'as it happens' live balances, I find it beyond ridiculous that OVO can't have an app that reflects live balances or as close to that as possible - especially as the communication pathways exist to do so.
I suspect the Sunday "update" to services that meant no topups for a while, has meant a slow down on updating, but nonetheless - 5 days behind a real balance isn't very useful.
I wish 3rd party app devs were allowed to come up with something or maybe the existing app (with a continuous history of not updating correctly for some) might get an overhaul - I live in hope.
Apologies, yes that makes slightly more sense if it’s the PAYG app, but as you mentioned it should still update every 24 hours. The PAYG app is Paypoint created and run, down to the way PAYG’s been set up for such a long time, it relies heavily on existing frameworks such as that owned by Paypoint.
I know it’s something that comes up in a variety of ways regarding the PAYG app. I’m going to see if there’s anything known at the moment that might be causing such delays to the app.
I’ll pop back if I get more on this. I’d also recommend reaching out to the Support Team as they might be able to see something more in depth on the account/meter data that we simply don’t have access to here at the Forum.
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