I am somewhat confusedas to why I am being asked to pay extra money as a bill after leaving OVO for another supplier.
The day I moved supplier, I took photos of my meter before putting in the key from other company which wiped the £23.01 credit that I had.
I have now received a final bill from OVO saying I owe £15 to them, which does not compute if ~I am paying in advance for electricity.
Can anyone shed any light on this??
+4Hey
Sorry to hear about this.
There could be a number of reasons as to why this could be there such as an emergency credit. We don’t have access to accounts here at the Forum so it’ll be best to check with the Support Team who should be able to confirm where that’s come from.
The following topic may also be helpful:
Let us know how you get on.
When, exactly, did you move from OVO? When was the last time that you topped up?
Traditional PAYG meters only connect with your energy company when you take your key to an outlet to top up. This is the only way that they communicate. Consequently, when prices/standing charges change (as they did on July 1st), your meter will continue to apply the old charges until your next top-up. (Sometimes, it takes more than one top-up to get the new charges applied to your meter). This means that it is possible to be in debt.
You can request a charges breakdown from OVO showing all of the top-ups, all usage and the standing charges that have been applied to your account. This should explain how and why this debt happened.
Now my personal opinion about customers with traditional PAYG meter and all energy companies. I believe that they should advise their customers to make a small top-up as soon as possible after a price change and then check that the new charges have been applied to their meter. (They should be advised that this can take more than one top-up, so they may have to repeat these small top-ups.)
This is similar to the advice given to those with traditional credit meters: read and send meter readings as close to the start of a new tariff cost as possible. This allows bills to be as accurate as possible.
Of course, all customers with smart meters do not have to worry about this at all!
+4Have you got in contact with our Support Team yet
If you have a picture of the meter in credit please send this over to them - it could be that something’s wrong here - perhaps estimated readings have been used etc.
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
