I am somewhat confusedas to why I am being asked to pay extra money as a bill after leaving OVO for another supplier.
The day I moved supplier, I took photos of my meter before putting in the key from other company which wiped the £23.01 credit that I had.
I have now received a final bill from OVO saying I owe £15 to them, which does not compute if ~I am paying in advance for electricity.
Can anyone shed any light on this??
+4Hey
Sorry to hear about this.
There could be a number of reasons as to why this could be there such as an emergency credit. We don’t have access to accounts here at the Forum so it’ll be best to check with the Support Team who should be able to confirm where that’s come from.
The following topic may also be helpful:
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
