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JC_
February 12, 2024
Solved

OVO top-up app not showing up to date meter balances?

  • February 12, 2024
  • 6 replies
  • 1458 views

I didn't think it was possible to view meter balance/s on the top-up app, however on the app store, some of the reviews say they are able to see their balances. I cannot seem to see mine on the top-up app?

Best answer by Abby_OVO

Updated on 31/07/25 by Chris_OVO:

 

Your balance in the PAYG app updates once a day after midnight. If you’ve used energy or topped up since midnight, then the app balance may be out of date. Your balance might also be out of date if your smart meter isn't communicating with us.

 

These threads may also be useful:

 

 

Hey @JC_ 

 

Would you be able to share a screenshot or 2 of what you can see on the app? That may help us point you in the right direction.

 

Is the app also up to date? It’s sometimes possible that there’s been a software update so it may be worth checking for any just in case.

 

6 replies

Abby_OVO
Community Manager
Abby_OVOSolved
Community Manager
February 13, 2024

Updated on 31/07/25 by Chris_OVO:

 

Your balance in the PAYG app updates once a day after midnight. If you’ve used energy or topped up since midnight, then the app balance may be out of date. Your balance might also be out of date if your smart meter isn't communicating with us.

 

These threads may also be useful:

 

 

Hey @JC_ 

 

Would you be able to share a screenshot or 2 of what you can see on the app? That may help us point you in the right direction.

 

Is the app also up to date? It’s sometimes possible that there’s been a software update so it may be worth checking for any just in case.

 

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W
Newcomer
wiktoria12294
Newcomer
March 2, 2024

Hello,

I have a Pay as You go smart meter and I can’t see my balance on the OVO top up app, I can only see it on the meter itself. Please help 

Blastoise186
Super User
Blastoise186Super User
Super User
March 2, 2024

Hi @wiktoria12294 ,

That’s kinda intentional. Only the meter itself and the IHD shows the real-time balance - OVO only receives a nightly snapshot so the app shouldn’t be relied on as your primary balance checker.

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    Newcomer
    Graeme53
    Newcomer
    December 18, 2024

    How do I get my mother’s balance on the top up app ? She’s coming down to wales for Xmas and will be topping up via the app , any help is appreciated.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    December 18, 2024

    Hey ​@Graeme53 !

    As long as it’s a Smart Meter, you just need the Personal Account Number (AKA the Pay As You Go Card Number) which OVO Support can provide via https://ovoenergy.com/help . You can do Guest Mode top-ups for basically anyone you want via https://ovoenergypayments.paypoint.com without needing a login - simply hit the Pay By Card button directly on the homepage and follow the steps. This will “Gift” the Top-Up to whoever’s PAN you enter into the form, so please make 100% sure you have the exact details 100% correct otherwise you might send it flying off to someone else’s meter!

    You can also register an account via that system and feed the PAN into that. Doing it this way allows you to use the App and get the daily PAYG credit balance snapshots - these are NOT available via Guest Mode for privacy reasons - and also means you don’t need to keep punching in the PAN every time.

     

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Abby_OVO
      Community Manager
      Abby_OVO
      Community Manager
      December 19, 2024

      Hey ​@Graeme53 

       

      Welcome to the Forum

       

      I’m glad to see one of our volunteers Blastoise186 has already stopped by with some really helpful advice.

       

      Have you been able to sort this out now with the help of their advice?

       

      Let us know if you’re still having any trouble.

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