The new app was working fine for atleast a month.
What on earth has happened in the last week or two. So many nonsensical issues and changes out of nowhere?
You can't send me a new IUD or whatever is called so surely the app needs to reflect the correct balance at much regular intervals?
+4Hey
The new app doesn’t send receipts via email or text, but you can find all of your top up history within the app if you click into whichever fuel type you’d like to check the receipt for. The following similar topic will be helpful here:
Do you know what meter model you have? I know some meter types don’t always have a compatible IHD available, so it could just be unfortunately that it’s an older meter with a diminished supply of IHDs.
If you’re facing any other issues with the app, do let us know what those are so we can check if we can help with anything further.
Hey
The new app doesn’t send receipts via email or text, but you can find all of your top up history within the app if you click into whichever fuel type you’d like to check the receipt for. The following similar topic will be helpful here:
Do you know what meter model you have? I know some meter types don’t always have a compatible IHD available, so it could just be unfortunately that it’s an older meter with a diminished supply of IHDs.
If you’re facing any other issues with the app, do let us know what those are so we can check if we can help with anything further.
Can you share with me a screenshot or video of where the 'top-up history' is please. I can't seem to find it.
Surely, it would be a good idea to have it on the home page?
Edit: To check my top-up history, I have to tap on the green electric bolt icon.....that is so silly. There is no idication on the screen to point you to 'payment history'
That is horrible UX/UI, please implement a change and please urge the developers to go read up on Nielsen Norman and the principles of UX.
+11Great reference. Let’s hope the developers of the O2 pay as you go app see this too - there is no way at all of seeing top up history on that app.
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