Off gas supply with a ‘traditional’ PAYG meter with no top up card received?

Thanks for sharing a photo, @juliesheshe, and for the questions, @Jeffus.

That’s a Landis+Gyr traditional gas meter, so there won’t be a way to remotely add credit or change the meter setting into a credit mode. 

Although OVO PAYG is only for smart meters (so this is what blastoise would call an edge case), the agent you speak to is likely adding credit to a top up card, which would then need to be inserted into the meter. It’s this same top up card that can be used to top the meter up via a PayPoint store. It will need credit added to it at the store, then you take it back and insert it into the meter. If for whatever reason this solution doesn’t work, the meter will be off supply and you can arrange an emergency appointment today via: 0330 175 9669.

Given that you are not a prepayment customer and have had to call up multiple times to avoid going off supply, I’d recommend you ask for the issue to be logged as a complaint so we can ensure a fair resolution is put in place for you. Whilst this issue is still ongoing, the OVO PAYG team are best placed on: 0330 175 9669.