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C
Rank 1
Chris Shires
Rank 1
January 13, 2026
Solved

New traditional PAYG gas meter, but no top up card provided?

  • January 13, 2026
  • 6 replies
  • 200 views

Hi, hope someone can help. Had a new pre paid gas meter installed last Monday after mine had failed. Unfortunately OVO have not supplied a new card as they said they would, shops they stated stoke them don't. Fortunately I have located a shop with OVO cards, OVO have sent me 2 codes that don't bloody work...what fo I do know?? And to top it all the customer service personally said he couldn't help me due to his shift finishing in 2 minutes 😱😱😱😡😡😡 can someone help. 

Best answer by Blastoise186

You’ll need to talk to OVO Support, try Live Chat via the options below.

 

 

If you show me photos of the meter, I might be able to give better advice.

6 replies

Jeffus
Rank 20
Jeffus
Rank 20
January 13, 2026

https://www.ovoenergy.com/help

Try the webchat link at the bottom of this page if you haven't already. 

    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    January 14, 2026

    Hey ​@Chris Shires,

     

    Welcome to the community, 

     

    Did you manage to contact someone on our support team about your card? It could be really helpful to check whether your meter is still the traditional top-up style or if you can use the app to top up. Using the app could make things a lot easier and help prevent any issues like this in the future!

     

    With newer Smart meters you can top up through the OVO Top Up app, rather than having to top up at a paypoint. You can find more information here:

     

    You can find all the information on our contact methods and opening hours in the article below 

     

    Renewable energy jokes never get old.
    C
    Rank 1
    Chris ShiresAuthor
    Rank 1
    January 14, 2026

    Hi There, unfortunately not OVO have sent me yet another RTI code to activate a card, but once again the code it isnot activated. 

    Fortunately British Gas have stepped in and helped. My partner rung them to ask for advice as we are not getting anywhere with OVO. They have gave us a emergency RTI code which has worked, so im just on my way to top my cars up as we speak 😁😁

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    January 14, 2026

    Just a warning…

    RTI Codes from other suppliers will NOT work unless it’s a Change of Supplier code - which would come on a new Key/Card anyway.

    You can only use those which came from whoever the ACTIVE supplier is.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    C
    Rank 1
    Chris ShiresAuthor
    Rank 1
    January 14, 2026

    Need help on this matter, no matter what I do my meter or card will not work. A new OVO card is stating invalid at the Pay point or won't accept a OVO RTI....where do I go from here...please help.

    Blastoise186
    Super User
    Blastoise186Super UserSolved
    Super User
    January 15, 2026

    You’ll need to talk to OVO Support, try Live Chat via the options below.

     

     

    If you show me photos of the meter, I might be able to give better advice.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd