New OVO App for PAYG not showing my meter balance

Hi ​@hallj12345 ,

I’d DEFINITELY recommend letting the Support Team know so they can dig into this one!

However, I’ll also give ​@Ben_OVO a heads up as he might be able to ping the teams that look after the system to dig into it.

Hello,

I can't  speak to support online or otherwise as they don't answer or if they do, they can't  help.  I topped up online.  If anyone could look into this it's the new top up app the one that's being tested.

Hey ​@hallj12345 

Sorry to hear this, though I’m glad to see Blastoise186 has already stopped by with some helpful advice. 

I’ve reached out to some of the team in charge of that, so when I hear back I’ll pop back on with more information.

In the meantime, there are a few things you can try if you’ve not done so already. Have you checked for any app updates? If so, it may be worth deleting and reinstalling the app, this can sometimes also eliminate any bugs or issues in the app.

Let us know how you get on if you try either of those above.

Hello,

Thank You for replying.  The app did have an update yesterday.  It is the Ovo app that is being tested for PAYG customers.  I was chosen to try it out last year.  If you hear anything back please let me know.  Thank You

Hey ​@hallj12345 

I know we spoke over PM and everything is now working correctly, I just wanted to also pop that on here just in case anyone else does experience a similar issue so they can see this should resolve itself.😊

Abby_OVO

Thank You