Received email about new app - tried to install via playstore but it says it's already installed - I have a pay as you go meter - do I need to do anything or am I already using the new app?
Question
new ovo app
+4Hey
Would you be able to share a screenshot of the one you have downloaded/a screenshot of the app icon currently and we’ll be able to check if you’re on the right one. It does sound like it though, but if you could share a screenshot we should be able to tell for sure.
+4Hey
Thanks for sharing that, are you using an iPhone? If so, the icon on the right is the new correct one.
+4
The dark green icon takes me to my gas account for details on direct debit and history - I'm concerned if I delete it to reinstall the pay etc as you go app I will lose this functionality
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