Skip to main content
J
Rank 1
joneilson
Rank 1
May 30, 2026
Question

new app issues

  • May 30, 2026
  • 1 reply
  • 317 views

New app not letting me top up my electricity can top up my gas any ideas or is the app faulty 

    1 reply

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    June 1, 2026

    Hey ​@joneilson 

     

    Sorry to hear about the trouble you’re having with the new app. I’ve reached out to the team who’d like to help get things sorted. If you’ve be able to check and reply to my private message, hopefully we’ll be able to get this sorted quickly.

    Currently Playing: She's Electric
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd