My topup barcode keeps getting declined at paypont
Best answer by Emmanuelle_OVO
View originalMy topup barcode keeps getting declined at paypont
Best answer by Emmanuelle_OVO
View originalHi
You’ll probably need to chat with PAYG Support for this one. Try Live Chat via https://help.ovoenergy.com . They’ll get this fixed.
Updated on 29/08/23 by Abby_OVO
Hey
Sorry for the issues you’re having,
You may need our Support Team to generate a new top up number for you (PAN number).
Hi
You’ll probably need to chat with PAYG Support for this one. Try Live Chat via https://help.ovoenergy.com . They’ll get this fixed.
Are you able to use the App to top up?
You can add credit to your meter in 3 simple ways. Top up anything between £1 and £200 at a time.
Helpful to know: you’ll need to add credit to your electricity and gas meters separately (if you have both).
OVO Energy Top-up app
Download the OVO Energy Top-up app from the Apple App Store or Google Play to add credit anytime, anywhere. You’ll need to use your top-up card numbers – this is the 20-digit number on your gas or electricity Pay As You Go top-up card that we sent you. The app also lets you track all your top-ups and save bank cards to make the process easier
PayPoint shop
You can top up at any PayPoint shop. Just show them your top-up card numbers or the barcodes in your OVO Energy Top-up app
Find your nearest PayPoint shop
Visit paypoint.co.uk and pop in your postcode
Top up online
Make payments online here
If you’re with Boost Energy:
Monday to Friday, 8am to 6pm or Saturday, 9am to 2pm.
0330 102 7517
Or contact through webchat Monday to Friday, 8am to 6pm or Saturday, 9am to 2pm.
Hope this helps.
Hi, I have the app and I’m trying to top up but paying by card and bank transfer are declined. It worked a few weeks ago and I have adequate funds in my bank account. Any suggestions? I was on hold for 45 minutes last time I had to call for help. TIA
This is best handled via Live Chat through https://ovoenergy.com/help in the morning.
Hey
Sorry to hear about the issues you were having topping up. Have you been able to sort this now?
Hi Abby, I’ve just tried again now and it hasn’t worked
Hi
Sorry to hear that, are you still having trouble with it?
I’d recommend contacting the Support Team if it’s still causing you issues and they can help you with the payment.
I’ve had heaps of trouble topping up online, less so with a different card and sometimes topping up small amounts was easier.
There was a banking regulation change requiring 3D secure which seemed to hinder the top-ups going through.
Hi
Thanks
Hey
Really sorry for the issues you’re having,
I wonder if you need your PAN (top up) number replacing. The best thing to do in this situation is contact the support team.
If you’re with Boost
Keep us posted with how you get on.
My account hasn’t been credited, topped up an hour ago. Looked online and video
tutorial told me what to do...sadly there IS no VEND option on meter. Where to now?
Hi
Please show us photos of your meter. We’ll grab the guide you need once we’ve seen them.
Thanks...need to borrow neighbour’s phone...and neighbour! lol.
Back to you when that happens, thanks for reply.
PROBLEM SORTED. Thanks all.
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