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My smart meter has been stuck showing £19.34 last 5 days

  • January 15, 2026
  • 4 replies
  • 74 views
C
Rank 1

Morning 

I am looking for some advise as my smart meter in my house has been showing credit available of £19.34 for the last 5days and it sounds like it is stuck and won't allow me to top up.

I have checked my main power box out side my house and this display the amount of £19.34.

I am just a bit worried at these figures as I work from home and I'm needing to have a supply of electricity and have a fear of getting cut off or have a large amount of dept that I will have to pay as I can't see if I am in credit for my Pay As You Go meter.

Unfortunately the plastic smart card that I can use as an alternative was lost a while ago so I can't use that as an alternative. 

Please advise what I can do 

 

Best answer by Chris_OVO

Hey ​@Cowan63,

 

Could you share some photos of your meter and its current condition? We’d love to help you explore your options! As Blastoise mentioned, you can also chat with one of our friendly Support Team members. They can assist with troubleshooting and, if needed, set up an appointment with an engineer to make sure you don’t face any interruptions in your supply. 

 

4 replies

Blastoise186
Super User
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  • Blastoise186Super User
  • Super User
  • January 15, 2026

Hey ​@Cowan63 ,

Have a word with the Support Team! They’ve got your back for this - 0330 175 9669 or Live Chat via https://ovoenergy.com/help .

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Chris_OVO
Community Manager
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  • Chris_OVO
  • Community Manager
  • Solved
  • January 15, 2026

Hey ​@Cowan63,

 

Could you share some photos of your meter and its current condition? We’d love to help you explore your options! As Blastoise mentioned, you can also chat with one of our friendly Support Team members. They can assist with troubleshooting and, if needed, set up an appointment with an engineer to make sure you don’t face any interruptions in your supply. 

 

Renewable energy jokes never get old.
C
Rank 1
  • Cowan63
  • Author
  • Rank 1
  • January 15, 2026

Hi yeah can send some pictures. 

Don't know if this helps but smart meter is an old SSE model that we use and I normally top up online via app.

The first picture has been set at £19.34 for the last 4 to 5 days so hope this helps.

 

Chris_OVO
Community Manager
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  • Chris_OVO
  • Community Manager
  • January 16, 2026

Hey ​@Cowan63,

 

I’ve sent you a private message to grab some account information so I can pass them along and have someone look at this internally. It’s not something that i’m familiar with as i’ve never seen this before! 

Renewable energy jokes never get old.
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