My electric is not showing up on the new top up app

Did you get this sorted? I am having the same issue with my gas. 

Hey ​@Monkeylife & ​@Yiayia2,

I just wanted to check in and see if you’re able to access both fuels in your app now. If you’re still having any trouble, just let me know, and I’ll happily reach out to our app team for you.

Hi same problem got my electricity on there but no gas

Hi same problem got my electricity on there but no gas

Morning ​@Steve1955 and ​@Tomo090571, and welcome to the OVO Forum ​@Steve1955.

I’m sorry to hear you’re also having the same issue. I’ve sent you both private messages, please get back to me when you can.

​@Tomo090571 yours should now be fixed I believe - please can you log out and log back in again, and let me know whether it all looks ok?

There both there now thank you 

Brilliant news! Thanks for letting me know ​@Tomo090571.

​@Chris_OVO ​@Ben_OVO 

My new ovo app is doing the same thing can you help me please. It's only showing my gas account.

Thanks

Morning ​@Rusty_bob and a warm welcome to the OVO Forum 😊.

Sorry to hear you’re having the same issue. I’ve sent you a private message, please get back to me when you can.

Cheers 👍

I’m having same problem electric balance is showing but no gas balance and no record or receipt for top ups I did on Monday not showing on in home display unit either what’s going on 

Same problem, electric is on there but no gas account.

Hi, I have the same problem since moving to new app, can only see my electric account on dashboard, Gas not showing. 

Hey ​@Andy67 ​@K.Jackson ​@Susan 5061 

Sorry to hear about this, I’ve reached out to each of you via Private Message so we can hopefully get this sorted.