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My electric has gone off and won't come back on even thought I topped up?

  • 3 February 2024
  • 2 replies
  • 343 views
S
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My electric went off no credit or emergency credit. I’m on pre pay smart meter I’ve topped it up but electric hasn’t come back on please help 

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Best answer by Abby_OVO 5 February 2024, 14:56

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Blastoise186
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Userlevel 7
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Hi @Sj140801 ,

After topping up, you may need to go to the meter itself to restore supply. Please show us photos of the meter you’ve got with the display lit up.

Thanks

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Abby_OVO
Rank
Userlevel 6

Hey @Sj140801 

 

Like Blastoise186 has mentioned, sometimes if the supply has been off completely before topping back up, you may need to re-enable the meter itself. We’ve got a really helpful topic dedicated to this below:

 

 

Let us know how you get on.

Location: Electric Avenue

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