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My electric went off no credit or emergency credit. I’m on pre pay smart meter I’ve topped it up but electric hasn’t come back on please help 

Hi @Sj140801 ,

After topping up, you may need to go to the meter itself to restore supply. Please show us photos of the meter you’ve got with the display lit up.

Thanks

Updated on 15/11/24 by Shads_OVO

Hey @Sj140801 

 

Like Blastoise186 has mentioned, sometimes if the supply has been off completely before topping back up, you may need to re-enable the meter itself. We’ve got a really helpful topic dedicated to this below:

 

 

Let us know how you get on.

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