My electric went off no credit or emergency credit. I’m on pre pay smart meter I’ve topped it up but electric hasn’t come back on please help
Answer
My electric has gone off and won't come back on even thought I topped up?
Best answer by Abby_OVO
Updated on 31/07/25 by Chris_OVO:
Hey
Like Blastoise186 has mentioned, sometimes if the supply has been off completely before topping back up, you may need to re-enable the meter itself. We’ve got a really helpful topic dedicated to this below:
Further guides on re-enabling your specific meter are available in the pay as you go topic hub
Let us know how you get on.
+1- Plan Zero Hero
Hi
After topping up, you may need to go to the meter itself to restore supply. Please show us photos of the meter you’ve got with the display lit up.
Thanks
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Updated on 31/07/25 by Chris_OVO:
Hey
Like Blastoise186 has mentioned, sometimes if the supply has been off completely before topping back up, you may need to re-enable the meter itself. We’ve got a really helpful topic dedicated to this below:
Further guides on re-enabling your specific meter are available in the pay as you go topic hub
Let us know how you get on.
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