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Abby_OVO
Abby_OVOBest Answer
Community Manager
Feb 5, 2024 1:56 PM UTC

Updated on 21/09/26 by Abby_OVO

Hey @Sj140801 

 

Like Blastoise186 has mentioned, sometimes if the supply has been off completely before topping back up, you may need to re-enable the meter itself. We’ve got a really helpful topic dedicated to this below:

 

 

Further guides on re-enabling your specific meter are available in the pay as you go topic hub:

 

 

Let us know how you get on.

Currently Playing: She's Electric
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2 replies

Blastoise186
Super User
Blastoise186Super User
Super User
Feb 4, 2024 10:26 AM UTC

Hi @Sj140801 ,

After topping up, you may need to go to the meter itself to restore supply. Please show us photos of the meter you’ve got with the display lit up.

Thanks

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Abby_OVO
    Community Manager
    Abby_OVOBest Answer
    Community Manager
    Feb 5, 2024 1:56 PM UTC

    Updated on 21/09/26 by Abby_OVO

    Hey @Sj140801 

     

    Like Blastoise186 has mentioned, sometimes if the supply has been off completely before topping back up, you may need to re-enable the meter itself. We’ve got a really helpful topic dedicated to this below:

     

     

    Further guides on re-enabling your specific meter are available in the pay as you go topic hub:

     

     

    Let us know how you get on.

    Currently Playing: She's Electric
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    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd