Hullo, when i bought credit for my pay as you go electric smart meter yesterday something very odd happened.
I gave the till assistant my card and asked her to put £49 on it which she did and then she gave me my receipt and card back.
As there is a signal problem with my electric and gas meter, i always have to top up manually entering the long code on the receipt, i did this as soon as i got home and to my surprise after i entered the code , a message appeared on the screen saying , “this credit has already been used”. OUCH !! £49 gone just like that.
On my top-up receipt at the top, there is a number that is the same as the number on my top-up card and when i checked the number on the receipt there was 1digit different to what is on the top-up card, instead of being a 4 there is a 3.
How can this happen that the card number is different on the top up receipt. I am very confused.
I did manage to eventually get through to an Ovo advisor on the phone and explained what happened and she asked me to send the receipt but gave me no explanation why it happened. Today i am still £49 out of pocket and awaiting a refund.
