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Jules1270
Rank 1
Jules1270
Rank 1
October 24, 2023
Solved

IHD has Emergency Credit on the main screen

  • October 24, 2023
  • 14 replies
  • 1390 views

For some reason, just today my IHD has Emergency Credit on the main screen with a line and green dot saying selected next to it, even though we have plenty of credit for both gas and electric, never shown this before, or is this a new thing, as a I’ve not touched any settings on it?

See photos..

 

Best answer by Blastoise186

Updated on 08/08/25 by Abby_OVO

 

Hmm… Curious…

So the electric meter is reporting healthy credit and in a normal state and the gas meter reports healthy credit, Non-Disconnect hours and a message is waitng for you…

You might want to read that message on the gas meter. Enter the menu with C and you’ll find the option to read it in there. Please tell me what it says.

If it’s the same message that showed on the IHD it says Gas Meter Initialised, but will go look at the actual meter now….

As a I suspected exactly the same message that showed on my IHD 

 

Ok, you can delete that via either the IHD or gas meter to get rid of it from both of them. It’s just basically confirming that a config change went through.

 

You might want to let OVO know about this in the morning - just to be safe.

 

 

 

14 replies

Blastoise186
Super User
Blastoise186Super User
Super User
October 24, 2023

Hi @Jules1270 ,

That’s weird but shouldn’t be a problem. Please can you check the credit balances on the meters themselves and show us photos of those too?

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Jules1270
    Rank 1
    Jules1270Author
    Rank 1
    October 24, 2023

     

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 24, 2023

    Hmm… Curious…

    So the electric meter is reporting healthy credit and in a normal state and the gas meter reports healthy credit, Non-Disconnect hours and a message is waitng for you…

    You might want to read that message on the gas meter. Enter the menu with C and you’ll find the option to read it in there. Please tell me what it says.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Jules1270
      Rank 1
      Jules1270Author
      Rank 1
      October 24, 2023

      If it’s the same message that showed on the IHD it says Gas Meter Initialised, but will go look at the actual meter now….

      Jules1270
      Rank 1
      Jules1270Author
      Rank 1
      October 24, 2023

      As a I suspected exactly the same message that showed on my IHD 

      Blastoise186
      Super User
      Blastoise186Super UserSolved
      Super User
      October 24, 2023

      Updated on 08/08/25 by Abby_OVO

       

      Hmm… Curious…

      So the electric meter is reporting healthy credit and in a normal state and the gas meter reports healthy credit, Non-Disconnect hours and a message is waitng for you…

      You might want to read that message on the gas meter. Enter the menu with C and you’ll find the option to read it in there. Please tell me what it says.

      If it’s the same message that showed on the IHD it says Gas Meter Initialised, but will go look at the actual meter now….

      As a I suspected exactly the same message that showed on my IHD 

       

      Ok, you can delete that via either the IHD or gas meter to get rid of it from both of them. It’s just basically confirming that a config change went through.

       

      You might want to let OVO know about this in the morning - just to be safe.

       

       

       

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        Jules1270
        Rank 1
        Jules1270Author
        Rank 1
        October 24, 2023

        Yes I will do  thankyou

         

        Abby_OVO
        Community Manager
        Abby_OVO
        Community Manager
        October 25, 2023

        Hey @Jules1270 

         

        Sorry to hear about this issue with the IHD.

         

        You’ve had some great help from Blastoise186 on this. Let us know how things are this morning and what the Support Team say.

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        M
        Newcomer
        Missrd
        Newcomer
        May 21, 2026

        Does anyone else have problems with the online chat?

        I had an issue with my IHD, not being able to access the emergency credit function. Despite explaining several times what the problem was I was told that emergency credit could only be accessed through the meter and only when the balance was below £2. I explained that I have previously been able to activate the credit on the IHD when it goes below £5. I was then sent info on how to activate emergency credit on the meter. I told the advisor that I am at my mum as my dad passed away this week and my 21year old was at home and unable to access the meter.  I was offered “friendly credit “ but declined as I didn’t want the debt as I can top up tomorrow I just wanted the IHD to work properly. I gave up after 50 with no solution and being asked irrelevant questions such as should be make a note on your account that your dad has died. I found the whole experience upsetting and stressful.
        why are OVO advisors not helpful?

         

        H
        Rank 6
        HangNail999
        Rank 6
        May 21, 2026

        According to the OVO website If your balance falls below £2, your smart meter will offer you the option to use emergency credit.

        https://www.ovoenergy.com/help/article/activate-emergency-credit

        Show more replies
        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd