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Jake1978
Rank 1
March 19, 2018
Solved

If I switched to OVO could my meters be changed from prepayment to pay monthly?

  • March 19, 2018
  • 12 replies
  • 13028 views
Hi I moved into a new home in October last year. The previous owner had pre pay meters in the property with NPower I have already requested credit ones which I passed the credit checks but nearly 6 months on NPower have failed over and over to honour the change of meters and the prices on these meters are once again increasing! I have tried a few other suppliers but they are not interested in removing NPowers prepay meters and advised me to get them too which has been a waste of time can anyone give me some advice does OVO do this?
Best answer by Nancy_OVO

Updated on 07/09/26 by Abby_OVO​​​​​

 

Sorry to hear about the issues you’re having with your current supplier. 

 

If you’ve got a smart meter, we can change you from Pay As You Go to Pay Monthly remotely. Please get in touch with the Support Team who’ll be able to arrange this change.

 

If you’ve got a traditional Pay As You Go meter with a key or card, we’d have to complete a meter exchange first in order to move you onto Pay Monthly. Get in touch with the Support Team who’ll help complete this and arrange your pay monthly contract at the same time.

 

We’ve got a similar topic to this on the Forum, check it out below:

 

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

12 replies

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Newcomer
Cody
Newcomer
April 19, 2023

I’m currently on a pay as you go meter but I’m wanting to swap to a fixed fee instead. How do I go about this? I keep forgetting to top up gas and electric so this will be easier 

Blastoise186
Super User
Blastoise186Super User
Super User
April 19, 2023

Hi @Cody ,

Have a chat with Support about this one. They can make the arrangements for you. If you don’t currently have Smart Meters, your meters will be swapped as part of the transfer.

If you’re currently with Boost, you’ll need to talk to their team to get things started.

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