Hi Blastoise186,  many thanks for the reply. it seems that i have to call them tomorrow morning to do an emeregency top up , we went to  6 paypoint and none had any spare token key.

Best Regards

Marcio

Just a quick reminder that it’s bank holiday today and so I’m not sure what contact options will be available 

It may also be worth upgrading to a Smart Meter and considering coming off of PAYG to avoid this problem in the future. The rates for Direct Debit are the same as PAYG. However, the rates for Pay On-Demand are higher so I’d recommend against that option.

Hi Blastoise,

“ rates for pay on demand” what is this?

Regards

Marcio

This is more or less the definition that all of the forum volunteers give out, including myself. We just like to say it in different ways. 

Pay On-demand is the reverse of Pay-as-you-go. You pay for what you used each month after you used it. However, you must pay immediately upon receiving a bill (you have a few days of grace period) and cannot leave it until later. 

Hi, I went to top up my meter key and it is not working (tried 3 shops) I don’t have much electric left at all.

It’s a standard meter with a green/dark blue key (SSE colours) 

anyone had this issue? Can you help? 
TIA! 

Hi @SA_Scott ,

It sounds like you may need a new key. Please call 0330 175 9669 and the team can sort one out for you. I suspect they’ll give you a TAG Code so that you can grab a new key from the shop. If so, please wait for one hour after getting the code before heading to a shop - and please register the key in the meter before attempting to use it for a top-up.

Hey @SA_Scott,

Sorry to hear about the issues you’ve had, 

Is this all sorted now? The following topics may be helpful if not:

How to get in contact about my OVO Pay As You Go account

• The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 9am to 5pm Monday to Friday and 8am to 2pm on Saturday.
• Or call us on 0330 175 9669 during the same times.

Hi,

So I started renting this property in July and moved in properly in October. We took over the flats electric account in July during the move from SSE to OVO. We were told OVO were going to send us a new key fob for the PAYG meter - they did not (in the time between setting up the account and moving in), so when we moved in and needed electricity we used the old tenants key fob to top up and it worked perfectly fine (so we carried on using it). I recently contacted OVO regarding a past debt they had and then they tell me they’ll get back to me and to carry on using the key. I went to top up they key today and it failed in the 2 shops I tried in. So I try and contact OVO (both on phone and using the webchat) and on the webchat they seem to think I have a credit meter instead of a PAYG meter (this has happened multiple times and I definitely have a PAYG meter), furthermore in the post I’ve received a total of 2 letters from OVO, both containing different account numbers. Every time I’ve tried to sort this, it keeps going around in circles and now they key fob not working - I’ll run out of electric soon. Could anyone advice on what is going on/why my account numbers are different/why they think I have a different meter and any advice. Thanks.