Re-enable your Secure electricity smart meter by following these steps

If your credit has run out and your supply has switched off, once you have credit on the meter again you'll need to re-enable your supply. 

In this short video we'll show you how to re-enable the electricity supply on your Secure meter. Before you begin make sure you’ve switched off all appliances.

If you’re off supply and unable to reconnect following the steps outlined in the video, please contact our Support team directly. The best way to get in touch with us is via chat. Click here and then on the green icon on the bottom right of your screen. Or call us on 0330 175 9669.

Opening hours

Monday to Friday: 8am to 8pm

Weekends: 9am to 5pm

Thanks,

The OVO Team