Re-enable your Aclara smart meter by following these steps

If your credit has run out on your electricity smart meter and your electricity supply has switched off, you’ll need to add credit and re-enable your supply. 

This guide will tell you how to re-enable the electricity supply on your Aclara second generation (SMETS2) Pay As You Go smart meter. Before you begin make sure you’ve switched off all appliances, this includes turning off your boiler at the mains. To re-enable the meter please follow these steps:

• Press the ‘A’ button to display the Emergency Credit balance screen
• The display should read ‘relay armed. Please press buttons A&B to reconnect’
• Press and hold the ‘A’ and B’ buttons together
• You’ll then hear a clicking sound, and the supply should be reconnected

This video explains the process:

If you’re off supply and unable to reconnect following the steps outlined above, please contact our Support Team directly.

How to get in contact about my OVO Pay As You Go account
 

Thanks,

The OVO Team