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Best answer by Emmanuelle_OVO

Updated on 30/07/25 by Ben_OVO

Hey ​@Linny70,

 

Welcome to the OVO Online Community 😊

I can see Blastoise has already given some helpful advice here. I just wanted to add the following:
 

For Traditional meters, the electricity meter holds £250 maximum, and the most you top up in one transaction is £99. For gas traditional the maximum a meter holds is £999 and can top up up to £49 in one transaction.

 

For Smart a meters, for both gas and electricity, the meters hold up to £999 and maximum top up in one transaction is £200.


If you’re not sure Pay As You Go is right for you, and are interested in switching to pay monthly you can contact the Pay As You Go Support Team. You’ll be able to set up automatic monthly payments in the form of direct debits, make top up payments and won’t have to worry about going off supply. 
 

How to get in contact about my OVO Pay As You Go account
 

  • The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday. Or call us on 0330 175 9669.


​​​​​

Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? Why not see if you can find the answers in our dedicated PAYG Forum category.

 

There are also tons of helpful resources and information available on our OVO Help pages.  

 

If you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.

 

Struggling with your energy bills? Our Customer Support Package might be helpful to you.

Need more help?
 

If your question hasn’t been answered or you need more advice, feel free to ask the community — we’re here to help!

2 replies

Blastoise186
Super User
Blastoise186Super User
Super User
May 22, 2025

Hi ​@Linny70 ,

The limit is usually around £250 at any given time on the Key/Card, and £255 on the Meters.

However, unless you have Smart Meters it is NOT recommended to stuff the Key/Card and/or Meters full of that much credit because you have a high risk of loss if something happens.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVOSolved
Retired Moderator
May 23, 2025

Updated on 30/07/25 by Ben_OVO

Hey ​@Linny70,

 

Welcome to the OVO Online Community 😊

I can see Blastoise has already given some helpful advice here. I just wanted to add the following:
 

For Traditional meters, the electricity meter holds £250 maximum, and the most you top up in one transaction is £99. For gas traditional the maximum a meter holds is £999 and can top up up to £49 in one transaction.

 

For Smart a meters, for both gas and electricity, the meters hold up to £999 and maximum top up in one transaction is £200.


If you’re not sure Pay As You Go is right for you, and are interested in switching to pay monthly you can contact the Pay As You Go Support Team. You’ll be able to set up automatic monthly payments in the form of direct debits, make top up payments and won’t have to worry about going off supply. 
 

How to get in contact about my OVO Pay As You Go account
 

  • The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday. Or call us on 0330 175 9669.


​​​​​

Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? Why not see if you can find the answers in our dedicated PAYG Forum category.

 

There are also tons of helpful resources and information available on our OVO Help pages.  

 

If you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.

 

Struggling with your energy bills? Our Customer Support Package might be helpful to you.

Need more help?
 

If your question hasn’t been answered or you need more advice, feel free to ask the community — we’re here to help!

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