I have tried using the above number and the web chat function, spoken to PAYG team and a collections team. Nobody seems to know and keeps passing me from department to department with no answers. Which is why I am here. 
 

The only other option I have left is to write to them and hopefully get a proper response. 

@Unhappy at PAYG charges - I have also had a similar issue though i wasn’t made aware of it until i got my final statement after moving home.

I spent three hours on the phone and even spoke with OVO’s final accounts team and only the final accounts team could give me a reasonable answer.

“The debt was on your account the day it was migrated to OVO”

I then asked if they can see what it was for and i was told that even though my account was on pay-as-you go, with both SSE and OVO, the debt seemed to be on my account from a direct debit or monthly payment debt.

The final account team could not confirm why this was there but they did say it didn’t make any sense, even after they recalculated my monthly tops ups.

The final account team confirmed that i have been paying a debt on my account since the day i migrated despite neither company ever informing me of the debt.

I have since contacted citizens advice as they have some helpful information, i am still trying to get answers from SSE separately as it turns out when my account closed it have debt on it (but again they could not tell me what it was from, when it was from, or why they haven’t got visibility on it).

TLDR; Contact citizens advice if you don’t get anywhere with OVO support. They have some good information to help you.

*Edit: i am still trying to get answers, and still being chased for the debt. Currently around 40 pounds but was originally over 100.

I had a pay as you go meter with sse for over ten year no problems no debts. Was changed over to ovo in July and carried on as same.

I moved in September and just received a final bill for £58. Contacted ovo to be told Sse passed over a debt of £30 something and the rest was to do with the change over period where they estimated my usage.

I said to who I was speaking to I had no debt with SSE and during whatever the change over period was I didn't receive any free electricity/gas I would have used the credit I had or topped up as usual.

I got passed around, one woman said the debt was passed by SSE and their than that they have no details as SSE don't exist anymore. Regards the other was given few maybe it was or maybe. 

I was then told speak to collections on Monday. I'm guessing collections arnt going to be looking into this but just asking for payment. 

I'm so cross. I had set up ovo at my new property but will be changing as soon as possible. 

Traditional meter. 

I've asked for a breakdown of the supposed debt. 

I was told part of it is because I didn't top up during a certain period but as I said to them if their was credit on the meter I wouldn't need to top up. I always kept a healthy credit on my meter but when I new I was moving I let it run down so didn't top up. 

My conclusion has been that who ever dealt with the migration to ovo had no idea how a key meter works and has treated it as monthly billing. 

Please help me since I am in emergency situation.

I have just moved into a new property with traditional gas meter with pay as you go plan.

After charging my card, all of my money have been deducted for dept! we were not here before last week and nobody can help me.

How can I avoid this problem? I have no more money to pay and been deducted.

First of all I got a final bill from sse of £217.63 8/01/21 when we left the property 

i had been on direct debt then went to pre pay. 

I didn’t think this was right so I asked for all of my bills to be sent to me and raised a complaint which was recognised but nothing happened after this, I raised a further complaint it was allocated to someone then again nothing happened. Fast for as to 17/08/23 when ovo took over this account they are saying I owe £788.66 considering I got a final bill of £217.63 I asked ovo over phone conversations to send me all bills you hold on me so I can look into this and received nothing I’ve then called you and you’ve now got no record of my account. this has now been passed to a debt collector and they are saying I owe them £1870.66 this is outrageous.