Hi @Cosmic8ee ,

To get out of Emergency Credit, you need to add top-ups that get you back up to at least £1 of regular credit after paying back EC. Once you do, EC will disable automatically and you’ll be put back to normal credit.

If you are struggling, please let Support know ASAP - they can help!

Hi @Cosmic8ee 

Blastoise186 has left some really helpful advice here already but I just wanted to stop by and add a few extra helpful things.

The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.

Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.

If there’s an emergency with your meter

If you’re not sure Pay As You Go is right for you, and are interested in switching to pay monthly you can contact the Pay As You Go Support Team. 

If you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.

We also have a really helpful webpage with more options on what we can do to help during times like these, that’s definitely worth checking out too, check that out here.