i have duel fuel top up meters with ovo and recently the gas meter is not accepting the top up sent from the app the electric meter works fine and i top up via the app it appears on the monitor within a minute but when i top up with the gas through the app i have to manually key in the code that the app sends rather than it happens automatically.. it use to work fine before ..always about 20 mins after i used the app but last 2 payments have been like this now ...any ideas why?
Answer
Gas smart meter top up not working online, I have to input it on the meter - why can't I do it online?
Best answer by Blastoise186
Updated on 30/10/25 by Abby_OVO
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Sounds like the Gas Meter has lost the link somehow. I’d suggest letting Support know so they can dig the diagnostics and hopefully fix things up for you.
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Have you managed to get in contact with our Support Team following ​
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You can find more information in our Forum Library articles about this and for more help:
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+1- Plan Zero Hero
- Answer
Updated on 30/10/25 by Abby_OVO
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Hi ​
Sounds like the Gas Meter has lost the link somehow. I’d suggest letting Support know so they can dig the diagnostics and hopefully fix things up for you.
Â
Thanks!
Â
Â
Have you managed to get in contact with our Support Team following ​
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You can find more information in our Forum Library articles about this and for more help:
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Hi ​
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Have you managed to get in contact with our Support Team following ​
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You can find more information in our Forum Library article about topping up your smart meter here:
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