i have duel fuel top up meters with ovo and recently the gas meter is not accepting the top up sent from the app the electric meter works fine and i top up via the app it appears on the monitor within a minute but when i top up with the gas through the app i have to manually key in the code that the app sends rather than it happens automatically.. it use to work fine before ..always about 20 mins after i used the app but last 2 payments have been like this now ...any ideas why?
Solved
Gas smart meter top up not working online, I have to input it on the meter - why can't I do it online?
Best answer by Blastoise186
Updated on 30/10/25 by Abby_OVO
Hi
Sounds like the Gas Meter has lost the link somehow. I’d suggest letting Support know so they can dig the diagnostics and hopefully fix things up for you.
Thanks!
Have you managed to get in contact with our Support Team following
You can find more information in our Forum Library articles about this and for more help:
+8- Super User
- Solved
Updated on 30/10/25 by Abby_OVO
Hi
Sounds like the Gas Meter has lost the link somehow. I’d suggest letting Support know so they can dig the diagnostics and hopefully fix things up for you.
Thanks!
Have you managed to get in contact with our Support Team following
You can find more information in our Forum Library articles about this and for more help:
+4Hi
Have you managed to get in contact with our Support Team following
You can find more information in our Forum Library article about topping up your smart meter here:
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