Updated on 01/12/25 by Ben_OVO
If you need to contact us regarding an out of hours emergency follow the steps below:
Pay as you go emergencies - https://www.ovoenergy.com/help/article/emergencies
Phone: 0330 175 9669
You may experience planned outages that will affect your ability to top up on the dates shown below
We want to let you know that maintenance is planned on the following times:
- Sunday 7 December from 1am to 9am
- Tuesday 9 December from 8pm to 2am on Wednesday 10 December
- Sunday 14 December from 1am to 4am
- Monday 15 December 12am - 8am
During this time, OVO Pay As You Go customers with a smart meter won’t be able to top up. Your supply won’t be disconnected as there’s a ‘non-disconnect’ friendly credit period for all smart meter customers overnight – between 6pm and 9am Monday to Saturday, and Saturday from 4pm through until Monday morning at 9am.
If you’re off supply heading into this planned maintenance period, and you need to top up to get back on supply while it's taking place, you’ll be able to add credit to your meters via a Payzone or Paypoint or post office
This work helps make sure things keep running smoothly for our Pay As You Go customers. After the outage there’ll be no change to your supply or the way you top up.
If you think you have a separate issue affecting your smart top ups, see our topic guide on common issues and fixes.
Methods for contacting OVO
Are you a Pay Monthly customer? Here are our opening hours and contact options below:
- Phone: 0330 303 5063
Our opening hours are Monday to Friday, 9am to 5pm
- Webchat: Chat with us
Our opening hours are Monday to Friday, 8am to 6pm,
& Saturdays, 9am to 2pm.
Are you a Pay as you Go customer? Here are our opening hours and contact options below:
- Phone: 0330 175 9669
Our opening hours are Monday to Friday, from 8am to 8pm
& on Saturdays and Sundays, from 9am to 5pm.
- Webchat: Chat with us
Our opening hours are Monday to Thursday, from 8am to 8pm, Friday 8am to 6pm
& on Saturdays and Sundays, from 9am to 5pm.
You can also find us on Social Media by sending a private message on the channels below:
We’ll respond to any messages as soon as possible if sent outside of working hours.
If you’ve got an emergency with your meter, you can chat with us online. Or call us on 0330 175 9669 24 hours a day, 7 days a week.
If you’re a pay as you go customer who’s vulnerable or relies on your supply for mains powered electrical equipment (supply critical customers) & we’ve been trying to reach you it may be because you’ve not topped up in a while & might be without power. If we aren’t able to get in touch we will send a visitor (after 72 hours of being off supply) to check in and talk about how we can help.
We also want you to know that if you can’t afford to top up, we’re here to help. Don’t worry
if this doesn’t apply to you – we just want to make sure that anyone who needs support gets it quickly.
These topics may be helpful:
Quick hints and tricks to see if you can get back on supply yourself! - Is my gas supply actually off? & Is my electricity supply actually off?
Click on the link for Pay As You Go Smart Meter off supply?
Pay As You Go Smart Meter with top up issues?
Need financial support or questions about your debt balance? Get advice here
Need more help?
This topic is now closed, so you won’t be able to reply here. If your question hasn’t been answered or you need more advice, feel free to ask the community — we’re here to help!
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