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Hello, everyone. I have an issue with the electricity reader. There were several blackouts last week in our area. Yesterday I wanted to top up the electricity as I have prepayments and noticed that the reader shows NOTHING on its display. So I cannot top up it. I am afraid I will run out of the electricity soon. I tried to reach the support of the company, but after waiting for nearly 20 minutes they just cut the call off.  Any suggestions, please? And thank you for your time to reply.

Updated on 11/11/24 by Emmanuelle_OVO:
 

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Hi @Agni ,

This is quite common with Prepayment Meters I’m afraid. Don’t panic though. Your meter is in Free Vend Mode for now and will NOT disconnect. Nor will it use up any credit for now. You’ll have unlimited credit until the meter is fixed, but you’ll need to pay it back later so I’d recommend setting the money aside for now.

Keep trying to get in touch for now, you will get through eventually. If you do go off-supply and need the power back on urgently, call 105 for assistance.

You might also want to consider upgrading to Smart Meters to avoid this problem in the future.

As for making the repayments, you’ll get two options. You can either pay back all the money owed in one go, or pay it back over time through the meter at a rate agreed with your supplier. Or a combination of both. Either way works.

Hope this helps!

 

Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? Why not see if you can find the answers in our dedicated PAYG Forum category.

 

There are also tons of helpful resources and information available on our OVO Help pages.  

 

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Useful links:

 

OVO Help Pay As You Go

 

For OVO Pay As You Go customers with a smart meter, here’s the online top up portal page. 

 

For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Android. 

 

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Hi I have key meter old .....my meter is reading d2.......when I tried to top up with key....it would not work......and I can not locate an emergency number 

 

 

Hi @Gallag ,

Depending on the meter, this means either one of two things.

D2 can either be you’re not putting enough credit onto the key to bring you out of Emergency Credit (which would just leave you disconnected) or there’s a problem with the key. Try going back to the shop and topping up the key again in case that helps.

Otherwise, you’ll need to contact your supplier for help with the key.

Thanks I did all that but it will not let me top up when I go to paypoint.

In that case, the key is probably dead. You’ll need to request a new one.

Thank you I will have to wait till Monday. 😊 

Hey @Gallag,

 

Is this all sorted now?

Hi I'm a pay as you go customer I use a key to top up but after a recent power cut in my local area I have no display appearing on electric meter,still got electric but know I was on £6 emergency Monday and should have run out by now. Any info on how to fix this as I don't know how much electric is left or being used thanks

Hey @David roberts ,

This is really common with PAYG meters but don’t panic. It’s in Free Vend Mode for now and you have unlimited credit until you can get an engineer out. You’ll need to pay it back later.

Please call Boost and they can get someone out to you ASAP.

Ok thanks for info struggling to get any from anywhere. Just getting worried electric will go then I will be unable to top up or credit bill will run to high and I can't afford to pay all at once. Thanks again for assistance.

Any chance you could forward boost contact info please 

Thankyou ever so much can't contact anyone.

Yeah same prob I'm just going in circles guess I just carry on using electric until they notice I guess idk can't say I didn't try so fraustating thanks for trying to help.

Hmm… @Tim_OVO got a sec?

Sure @timovo I just messaged you.

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