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Rank 1
Laurajayne94.x
Rank 1
August 24, 2026
Question

electric top up not avalible

  • August 24, 2026
  • 6 replies
  • 84 views

Hello on my OVO app my electricity top has gone and I cannot find a way to get it back, it’s just my gas that’s showing can anyone help please I’ve tried uninstalling and reinstalling nothing is working 

6 replies

Nukecad
Super User
NukecadSuper User
Super User
August 25, 2026

Hi ​@Laurajayne94.x 

You will need to contact the support team to resolve this issue.

See this from a previous thread:

 

I said, Hey - Watts going on.
L
Rank 1
Laurajayne94.xAuthor
Rank 1
August 25, 2026

Hello I did this and the lady said she has added it on for me and it would take a few hours to update, this was this morning and it’s now 10pm still nothing 

Abby_OVO
Community Manager
Abby_OVO
Community Manager
August 28, 2026

Hey ​@Laurajayne94.x 

 

Sorry to hear this. 

 

We don’t have access to accounts here at the Forum so please do reach back out to the Support Team so they can take a look at this and try further to resolve the issue.

Currently Playing: She's Electric
Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd