Do PAYG have online account options?

In that case, you’ll have to go elsewhere to get the answers you seek. We’ve given you too many chances to provide us with information that we needed and you refused to provide it. We are not prepared to give advice to anyone who wastes our time like that.

If you ARE the affected Landlord/Tenant in this matter and you have - as we suspect - already been through the Energy Ombudsman with the outcome being that they ruled in favour of the Supplier, then you’re at an impasse. Your two options are therefore this:

• Accept it as a Game Over scenario since you’ve exhausted the entire Complaints Process, pay the debts off, sort out a new account in the new tenants name and then switch to Pay Monthly
• If you still feel strongly about this matter, escalate the it to the Courts and have a Judge make the final decision - be warned that if you lose, it could cost you dearly

We’re done here. Farewell.

Spooked ya.

The jury is out ......Imposters or genuine forum advisors.

No hard feelings, you've fooled 99%, not bad.

Hey ​@Andrew Burton 

We have five forum moderators Bradley_OVO Emmanuelle_OVO Abby_OVO Shads_OVO & Chris_OVO.

You’ll see from our profile’s we have a green ‘OVO’ marking that shows we’re employees. All OVO employees that have forum accounts would have a username ending in _OVO & the same banner.

Nukecad & Blastoise are really active & helpful community members with specialist areas of expertise. They are entirely independent & free to express whatever opinions they like & are indeed critical of OVO when they feel there has been an injustice or something isn’t working as it should. 

The forum is intended to be a safe space for all:
 

Please let me know if you have any questions about our house rules or guidelines 🙂

can't each person be able to dowload the app and sign in with the account holders details and then each top up individually through the app that way you can see all the top ups?

​@weedug yes, that is possible. 

Why can I not see my whole history, when I try to register accounts for gas and electric just says does not support prepayment accounts, surly I should be able to still see what I'm paying and how much usage.

Have a ovo top account but even this is not correct information and lots of top ups not showing.

Just because I pay as you go I should still have all my account details to check.

Hey ​@Rippedoff79 

The app for Pay as you go is different from that of pay monthly energy accounts as the pay as you go system works on a completely different system so the account can’t be set up in the pay monthly app.

As you’re on Pay as you go, we don’t send out frequent bills, but you will get an annual statement to show all top ups and usage throughout the year.

You can view some of your details in the pay as you go app, if there’s anything you can’t see that should be there or are looking for something it isn’t showing, the Support Team should be able to help with any of this information. Additionally, if you think something is incorrect, the Support Team can also assist with getting this fixed.

We do also have a helpful topic on the Forum which I’ve linked to below: