Updated on 26/08/25 by Ben_OVO
Hi @Pinksamantha ,
Yes, you must register the new Key in the Meter first. Have you put it into the meter yet? If not, please do that now and make sure the Meter accepts it - you’ll know if it works - before attempting to top-up or load any other RTI Codes onto it. If you don’t do it in the correct order, you risk bricking the Key and may have to restart the entire process.
If that still doesn’t work, please let OVO Support know via https://ovoenergy.com/help .
No pressure, but you might also want to consider upgrading to Smart Meters so that you never have to worry about stolen keys/cards again. If you’re up for it, let Support know and they’ll discuss that with you so that you can make your decision.
You can find out more about PAYG smart meters here. If you’ve lost your key or card and need a new one, check out this handy topic below: