Good Afternoon.
Shortly before I got my old electricity meter replaced by a smart one, I topped it up with 10£.
I now have the smart meter running ok, but I just would like to know: is there a way that I can get that 10£ credit for the new smart one? I still have the old top up key, and the receipt.
Could anyone let me know how I go about doing that?
Thanks.
Updated on 08/08/25 by Abby_OVO
Howdy
Yup, that should be possible - please keep that receipt and the key during the entire process as it’ll make the task easier. The easiest option will be for OVO to just issue a cash refund for the credit currently on the key and old meter, which you can then use to top-up the new meter if you want to or just leave it in the bank. OVO might also be able to issue a remote credit to the Smart Meter, but I’d say a cash refund is more likely.
If your request matches up with the Engineers Report, getting that refund approved shouldn’t be too tricky.
If you’d like OVO to do that, please let the Support Team know. Live Chat will be easiest for this and you can reach that via https://ovoenergy.com/help . Tell them what you’ve told me and they’ll be able to advise on what to do next.
Just so you know, getting that refund may take a few weeks.
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