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Debt repayment whilst running on emergency credit?

Forum|Forum|1 year ago
January 12, 2025
46 replies
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Do I repay a gas debt and standing charge whilst running on emergency credit

Best answer by Blastoise186

Updated on 26/08/26 by Abby_OVO

If you’ve got a traditional pay as you go meter, the above below from Blastoise186 is how the debt recollection should work.

If you have a smart pay as you go meter, this does work differently - Once we’ve added the debt to your meter, your daily charges will include:

Payment towards the energy you’re using
Your daily standing charge
The daily debt repayment amount

Even if you’re not using any energy, you’ll be paying a daily standing charge and a repayment amount. Topping up regularly helps to cover these repayments and your energy use. You can find more on how this works here.

Hi @mquinn ,

Nope, they're both paused while using Emergency Credit. Collection will resume on the next top-up though and will sap whatever wasn't taken on schedule.

You'll still pay them, but you don't pay them immediately.

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mquinnAuthor

Rank 2

hi, it is not that it has got mixed up. both meters run separately and both take different amounts for daily standing charges. both have been pushed into emergency credit by ovo taking seperate charges from from each meter. the meters are running and reading separately and are being charged continuously by ovo both are on emergency credit because ovo have pushed them onto it and ovo are still taking the charges.

the meters are not confused, ovo have said that it is not happening as they cannot see it. yet it clearly is. I am going to run out of emergency credit even because they are taking over £1 every day from my gas and over £1.40 from my electricity. that is without me using a single penny

mquinnAuthor

Rank 2

the above is happening now whilst both are on emergency credit and I still have to wait until tomorrow before I can contact them again as I can guarantee that I will not get this sorted within the 48 hours window that ovo have said

mquinnAuthor

Rank 2

so as it has now passed midnight again, the same is still happening. How can OVO say this is not happening

mquinnAuthor

Rank 2

electric shows £9.40

mquinnAuthor

Rank 2

now it shows £8.00

This is a reduction of the daily standing charge and of debt repayment

mquinnAuthor

Rank 2

gas shows at £13.16

the gas normally takes up to 40 minutes to a change, just like when a credit goes on.

So stand by for the next pic

mquinnAuthor

Rank 2

as I expected, the gas has been charged daily standing charge and debt repayment yet again.

Abby_OVO

Community Manager

Hey @mquinn

I’m going to send you a Private Message to gain some details and see if we can get some further help with this.

Look out for a PM here soon.

Currently Playing: She's Electric

mquinnAuthor

Rank 2

Hi, i dont understand how and where i can see a private message. Really new ti this forum.

So i spoke to a lady at OVO yesterday and she tild me that she has stopped my meters taking any charges or debt repayments from my emergency credit, but yet again what ovo say amd what they do are 2 very different things because charges are still being taken from my emergency credit. I just watxhed my electricity go down at midnight yet again.

Why are they doing this. Why say one thing and then not do it. I even got a transcript again showing the ovo agent saying that they have stopped it and yet it is still happening.

I have to wait until the 14th for an engineer now.

I out a few pounds on my meter to try to ensure i have some emergency credit but they still take it in charges.

Please can someone helo me