Skip to main content
Rank 2
October 31, 2023
Solved

Can I still use a new Gas Meter Card (traditional PAYG meter), if it wasn't activated at the shop with the TAG code?

  • October 31, 2023
  • 24 replies
  • 1924 views

So after spending a 2/3 hours waiting on the phone/web chat today sorting out an issue with my gas meter card, I was given a TAG code to go and get a replacement from the shop near me in around 3 hours time.

When I popped around to said shop just now around 3.5 - 4 hours later,, they pointed out that the TAG code I was given, typed it down while on phone and checked 3 times, was missing a digit so they couldn’t activate the card on their machine with the partial code I have, However they did just hand me the card

Now my question is, if I insert this card into my meter will it register and then let me top it up anyway?

Or would I have to go through the whole debacle again of having to sit in and try to call up and get the missing digit/new code for the card?

Best answer by Blastoise186

Updated on 08/08/25 by Abby_OVO

 

Nope, that won’t work. Only an already authorised card will be accepted by the meter - that’s what the TAG Code does.

 

Best case scenario: The meter will reject and spit the card out for being blank.

 

Worst case scenario: The meter will trigger some kind of anti-tamper protection due to an unauthorised card being inserted.

 

If you’re still having issues, you’ll be best to then get in touch with the Support Team for help;

 

 

24 replies

Blastoise186
Super User
Super User
November 1, 2023

That sounds like a Looped Neutral/Shared Neutral… Great...

Does that guy realise that he really does NEED to answer the door if the power needs to be shut off for emergency meter repairs?

The other option is that the DNO just kills the entire building at the sub-station. That’d make it all safe.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 2
November 1, 2023

I’ve lived here for like 9 years and I have never actually seen or met the guy myself, heard him enter/leave at like 3/4am on a couple of occasions.  And no idea if he’s aware of that.

From what i gathered talking to engineers previously, I think the safety issues is less the shutting down of the power to the building and more them being able to make sure it was turned back on safely, thus why never had smart meters installed.


Anyway just had emergency team guy/engineer arrive and yep meter is buggered and needs replacing as it didn’t even recognise his service card, so got to wait on a call tomorrow morning (or chasing up again if heard nothing by 12) yay ….

Blastoise186
Super User
Super User
November 1, 2023

Yup. Definitely dead. And I hate to say it, but the supply to the building will have to be shut down in order to fix this. Generally, the electricity needs to be switched off when replacing a gas meter if memory serves.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Abby_OVO
Community Manager
Community Manager
November 2, 2023

Hey @tom_j_davey1 

 

Let us know how things go today.

 

@Blastoise186 you are most definitely correct in that they will need to turn the supply off, all be it for a small amount of time.

 

Do keep us updated Tom.

Currently Playing: She's Electric
Rank 2
November 2, 2023

Just got off the phone with the Emergency Team again, Engineers are booked to come out in the next 3 hours and either repair or replace the meter, maybe to a smart meter as apparently traditional ones are in “short supply”, so we shall see how that goes.

Also need to get onto landlord and see about getting a box/cover for the meter given how damp/wet the area the meters are in gets especially after heavy rainfall like last night, or sod it might look at getting one myself as landlord takes forever to sort anything out repairs wise anyway.  How easy are they to get hold of/install do we know?

Blastoise186
Super User
Super User
November 2, 2023

A lot of hardware stores and builders yards have them - they’re cheap and easy to get.

Do you need a hand to locate one of these boxes? I’m happy to do a quick search for you. Your DNO/Gas Transporter can then assist with the installation if memory serves.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 2
November 2, 2023

Am sure can probably find some online, or can ask at say Screwfix/Wickes etc in town.

Am more wondering if its something that needs to be installed before/during the meter installation or if its something that can be done after the fact as I now have to stay in waiting for the engineers.

Blastoise186
Super User
Super User
November 2, 2023

You can do it either before or after. If you ask nicely, it may be possible to do it at the same time - but I don’t know for sure.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 2
November 2, 2023

Cool if it can be done afterwards I might take a wander down to town tomorrow or have a look online or something then,.

Can add that to the ever growing list of things for my landlord to look into sorting or reimbursing me for taking care of lol.

Blastoise186
Super User
Super User
November 2, 2023

Maybe your landlord should pay me for my time helping you out as well. You might not have had to come here otherwise. :)

Let’s see… If I did 1p for every Point… That’d cost them over 70,000p or £7,000! XD

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!