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Rank 1
l_scattergood
Rank 1
February 1, 2018
Solved

Why such a large increase to my recommended Direct Debit?

  • February 1, 2018
  • 107 replies
  • 11969 views

Why are OVO advising me to increase my direct debit from £85 to £160+ a month on a two up two down townhouse when I switched because they were cheaper than my previous supplier?  

    Best answer by Chris_OVO

    Updated on 04/09/26 by Chris_OVO

    How does OVO work out my monthly Direct Debit?

     

    The goal is to ensure you have enough credit in your OVO account for one month’s payment by the end of March. This will help cover changes in your energy use throughout the year.

     

    For new customers, this process starts once you reach March. When you first sign up, we aim to make sure you have no remaining balance at the end of the year.

     

    We will regularly check your Direct Debit payment to ensure it still covers your energy use.

     

    You can find more information in the article below:

     

    107 replies

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    Newcomer
    SueD
    Newcomer
    October 26, 2022

    Sue I think I pay 54p a day standing charge

    So that's about 3.78 aweek .  I  paid £ 60  for  4 weeks that's including the standing charge.  It works well for me. I know where I am. 

    I am a gas and electric user:

    Sept/ Oct bill:  Including standing charge!!!

    Electricity   £37.28

    Gas               £35.47

    plus VAT        £3.64

    TOTAL           £76.39 
    I will investigate why they want me to pay £159 a month!!! 

    I refer to my first comment……. They want us to be in credit of a-month??!!

     

     

     

    Newcomer
    SueD
    Newcomer
    October 26, 2022

    Sue I think I pay 54p a day standing charge

    So that's about 3.78 aweek .  I  paid £ 60  for  4 weeks that's including the standing charge.  It works well for me. I know where I am. 

    I am a gas and electric user:

    Sept/ Oct bill:  Including standing charge!!!

    Electricity   £37.28

    Gas               £35.47

    plus VAT        £3.64

    TOTAL           £76.39 
    I will investigate why they want me to pay £159 a month!!! 

    I refer to my first comment……. They want us to be in credit of a-month??!!

     I think I will start taking photos of my meters to prove the readings!!

     

     

     

    Newcomer
    SueD
    Newcomer
    October 26, 2022

    Hi @SueD take a look at the plan page on the website not the app.

    https://account.ovoenergy.com/plan

    What does it say under Future Annual Consumption? 
     

    Hi Jeffus. Unfortunately there was NO heading called Future Annual Consumption  :(

    Jeffus
    Rank 20
    Jeffus
    Rank 20
    October 26, 2022

    Hi @SueD take a look at the plan page on the website not the app.

    https://account.ovoenergy.com/plan

    What does it say under Future Annual Consumption? 
     

    Hi Jeffus. Unfortunately there was NO heading called Future Annual Consumption  :(

    Are you sure you are looking at the website and not getting redirected to the app?

    It never appears on the app.

    Here is mine for example 

     

    Rank 2
    Tjw50
    Rank 2
    October 26, 2022

    My monthly Bill's are also currently around £70.. My direct debit is £110. My account is OVER £500 in credit. And yet they still want to increase my DD. While I appreciate I will use more during the winter, the standing charge is not going to change and my actual usage is only about £45. I would have to DOUBLE my usage before I even hit my current DD. An increase is totally unacceptable!.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 26, 2022

    If you feel the DD is wrong, call the Collections Team on 0800 069 9831. They can force it down for you, but only if they agree.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Newcomer
      SueD
      Newcomer
      October 27, 2022

      My monthly Bill's are also currently around £70.. My direct debit is £110. My account is OVER £500 in credit. And yet they still want to increase my DD. While I appreciate I will use more during the winter, the standing charge is not going to change and my actual usage is only about £45. I would have to DOUBLE my usage before I even hit my current DD. An increase is totally unacceptable!.

      Hi Tjw50

      I understand that you can ask for a refund of over payments by ringing 03303035063. 

       

        Newcomer
        Sallyr
        Newcomer
        February 8, 2023

        Question is

        why are OVO asking an extra £15 pm from a disabled pensioner living alone and on no other benefits, when they are already £150 in credit?

        Any answers would be greatly appreciated 🙏

        Newcomer
        Sallyr
        Newcomer
        February 8, 2023

        Anyone else having this issue with OVO…?

        Jeffus
        Rank 20
        Jeffus
        Rank 20
        February 8, 2023

        Hi @Sallyr

        You can ask OVO to freeze your direct debit for 3 months at a lower level. You would need to call the OVO Collections number rather than the normal number

        0800 0699 831

        Just be aware if you are on a variable rate, costs will likely go up on 1st April by around 20%.

        I don't work for OVO, i am just a customer like you. 

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          Terms & ConditionsAccessibility statement

          OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

          OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

          OVO (S) Gas Limited is part of OVO Group Ltd