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Best answer by Chris_OVO

Updated on 14/07/26 by Abby_OVO

Hey @MadMooLeah,

 

Could you try a couple of things for me and if that doesn’t work I can ask for more information for you.  Could you check that the app version is up-to-date?

 

  • If you’re on iPhone this’ll be done on the app store: 
  1. Open the App Store.
  2. Tap the My Account button or your photo at the top of the screen.
  3. Scroll down to see pending updates and release notes. Tap Update next to an app to update only that app, or tap Update All.

 

  • If you’re on Android then visit the Play Store:
  1. Open the Google Play Store app
  2. Tap your profile icon in the top right corner
  3. Tap Manage apps and device
  4. Tap the app you want to update
  5. Tap Update 

 

Could you also make sure that your phone software is up-to-date? This’ll help us rule out any software bugs as everything will be updated.

 

There are a couple of other helpful topics around smart meter data, and this also causing some updating issues. It could be that the meter data hasn’t been updating so please also check those out below:

 

 

Let us know how you get on and if that still doesn’t work we can take this away and ask our app team to look further into it! 

31 replies

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D
Rank 2
djshieldsAuthor
Rank 2
August 2, 2024

It’s:

App version - 19.3.2

CodePush Version - v471

Firedog
Super User
FiredogSuper User
Super User
August 2, 2024

Could you also grab the App Version and CodePush version for us? It’s under Account > App Info.

 

Is that different on iOS? On my Android, there’s no ‘Account’ tab and no App Info - I have to click on the little person icon and then select App version details. This tells me I’m on 19.3.1 but the CodePush version is blank.

There’s no problem with my balance updating, but I wonder if there’s an app update I’m missing …

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Peter E
Super User
Peter ESuper User
Super User
August 2, 2024

@Firedog Same 19.3.1 and no CodePush for me as well.

Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    August 2, 2024

    I run Android - the app is the same on both sides.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Firedog
    Super User
    FiredogSuper User
    Super User
    August 2, 2024

    OK. So why do you have Account > App Info while I have {little person} > App version details? Is mine out of date?

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    August 2, 2024

    It’s a four year muscle memory habit - kinda hard to break!

    I do have the same one as you now, the OVO Beyond upgrade did that a couple of months back.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Firedog
      Super User
      FiredogSuper User
      Super User
      August 2, 2024

      Aaah!

      Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
        Chris_OVO
        Community Manager
        Chris_OVO
        Community Manager
        August 14, 2024

        Hey @djshields, 

         

        Has the issue resolved for you yet? If it’s still an issue let me know and I can follow up and get an update from the team. 

        Renewable energy jokes never get old.
        M
        Newcomer
        MadMooLeah
        Newcomer
        September 13, 2024

        Hi, app isn't showing any balance for the gas account, I have just moved from boost, but had the same problem 

         

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        September 13, 2024

        Hi @MadMooLeah ,

        Most likely reason is you’ve not topped up yet. Try doing that and give it 48 hours, it should then start showing up.

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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