Why is my billing still on hold?

Hi ​@Pilgrim2 

I’m happy to see that you are being charged to your meter readings, and thank you ​@Firedog for your excellent advice. To confirm ​@Pilgrim2 , a ‘billing hold’ can be in place to prevent statements being sent to you, however we’ll still add charges to your account during this time, we just wont send a bill. It seems, from looking at your screenshots, that this must all be sorted now.

Once the billing hold is removed, you’ll be sent an up to date, backdated statement. You may have to wait until your normal billing date. Once billing is resumed, we’ll start emailing you monthly to let you know your statement is available to view.

If you’re still unable to log into the OVO app, please carry out the following steps:

• Delete the OVO app from your device
• Visit https://my.ovoenergy.com/login
• If you’re automatically logged in, press ‘log out’.
• On the login screen click ‘set up account’

• Enter your email address when prompted - you’ll be sent an email containing a link from which to set a new password
• Once you’ve set a new password, and logged into the browser version of your online account, re-download the OVO app
• Log in to the App with your email address, and the new password you’ve just set - you should then have access

I hope this helps 😁