I hate making another "cannot login" topic. But it's the reality I'm facing now. My smartphone app struggles to open. It let's me to put login details, it even lets me ro chose particular account, then it gets into the endless loop trying to "grab my account details". I can login via internet browser. The problem is that choosing free hours is only available via the app. I have cleared cache, cleared the app data - it doesn't help.
Question
Why can't I login to my online account?
+4Morning
I just wanted to let you know that the issue was marked as resolved at 6pm last night, so it was only an outage for a few hours. I'm really happy to hear that everything is working well for you now!
I’ll go ahead and merge this thread with our existing app issues thread so we can keep everything in one place. Thanks for your patience!
I’ll go ahead and merge this thread with our existing app issues thread so we can keep everything in one place. Thanks for your patience!
It could be a little confusing, as I’m not a PAYG customer. I understand that it is the same app. But not all is aware of that. If I were someone who is for the first time on this forum, I would probably ignore this thread’s title, as I would assume that it’s about a different app. Would it be better to keep “the new OVO app” without the PAYG part?
+4Hey
I'm sorry for the troubles as we’ve been having with the PAYG app this week! I thought you were having some similar issues, but I corrected it to keep your thread separate to help avoid any confusion.
If there's anything else you need or if you have any questions, feel free to reach out!
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
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