Having major issues: I registered on the forums fine yet when I enter my customer ID and click on First Time Logging In or Reset Password, nothing is being sent to the email address I registered with..... I know that the Email is correct because OVO send me account updates to it...
Best answer by Mw2870
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That's strange,
I've been a customer for two years but not received any statements or even had a recent meter reading.
I thought I'd register online but when I click first time logon it always takes me to password reset. When I try that I get no email.
I have tried on Chrome and IE.
How am I supposed to logon?
It’s strange to hear you haven’t had a statement,
It’s strange to hear you haven’t had a statement,
Hi, still trying to work out how to navigate the forum.
After two calls to Customer Service it turns out, when my account was registered by phone, my email address was spelt incorrectly . I have had NO gas readings in two years and only one electricity reading last April. How I am supposed to work out my annual usage I don’t know.
Surely there should be checks/obligation by the supplier to take a meter reading?
Hi
We do need to check your meter reading, you’re right.
We usually send an engineer round once every year for each fuel to gather a reading. However, we do also advise the customer to provide readings, which is the easiest way of keeping your account up to date. We’d advise one every three months will keep your account on track, but ideally once a month before your bill.
If you can’t input these online, you can always call the team on 0330 303 5063.
Cheers
Thanks for the reply.
Still surprised nothing was flagged up after two years.
Do you know how I can calculate my usage?
I have a reading from Dec 2017 but I need to know how to convert the readings
Hey
You don’t need to convert your electricity, but the gas will need to be converted from units to kWh.
Check out this page for info on how to do this.
Thanks!
I am unable to access my account.
I haven’t logged in for a while and it doesn’t accept my details so I have attempted to reset my password but I am not receiving an email with a link to do so.
I’ve waited about an hour now and tried using both my email and account number.
Take a look at the best answer for more help with this,
The email came through about 4 hours later (was then out of date) but the follow up request came through immediately.
despite numerous attempts to log in to OVO account it still remains inaccessible .cant get past initial log in page despite changing password using email address ,ID number have emailed OVO but no response received despite the promise to respond in 48 hours . OVO and myself will shortly be parting ways if they don't sort pronto. Any other ideas please on how to get logged in
I’ve moved your post here,
We may need to raise this issue to our tech team if none of the above helps, please reach out to the team.
You can send us a message on Facebook, Twitter or webchat via the Help Centre. You can reach our team on: 0330 303 5063. Our opening hours are 8am-6pm Monday to Friday.
Thanks!
My mother has an account with OVO and I am trying to help her to set up online management. I have viewed the guidelines to do this but surely I need to register her email address and account to enable me to set up a password.
I have entered her OVO ID into the login screen but, without having set up a password, the only choice is then to select ‘First time logging in’. This asks for her email but nothing is received. Presumably this is not working because id doesn’t recognise her email because we haven’t been asked to register it!
Seems to be a shortcoming in the process. What am I doing wrong?
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Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
