The app is not working! Just says Loading and then does not open. I deleted it and re downloaded but its the same. Help would be nice before I run out of credit
I joined OVO on 20 May moved to PAYG smart online straight away and I still cannot view my online account it's really frustrating. I have no idea what my balance is as my smart meter doesn't show anything. Waiting for a callback tomorrow but they promised this would be sorted some time ago so I'm not going to hold my breath!
Hi @FrustratedKezThanks for joining and posting your issue on the forum. Not sure if this is something that other users can help with, but I'm sure @Tim_OVO or @Emily_OVO will be able to support you on this one. Over to you guys. Darran
Three days ago I signed up online as I've just moved into a property. The previous owners at the address were with OVO also. I filled out form with meter readings, email and new password etc etc and received the thanks for joining email but it won't let me log in. It says email not recognised. I tried both email and password and also the logging in for first time link. The same.RegardsAndy
Hi ive been a customer since december and my app has never worked can you look into this for me as ive rung 3 times and been told that its down to technical errors
Hi,Joined OVO a few months ago when I moved into my house. I filled out the switch form thinking I was switching to OVO, the current owners were already OVO users and so my account is stuck in a "Swtich" rountine and both the app and website have me it a "Your switch is on hold" since August 18th. Have spoken to you twice regarding this and was told "technical team" will be looking into this and sending you an email. That was nearly a week ago and no email and no change. Please help.Regards,Matt
I can not access the app or going through an online server to top up. Is there an issue today ?
I can log into my OVO account, using username and password but it says "Your switch is on hold"(And it's not the first time happening, Tim helped me last time - it seems to be on and off, without any changes on my side).
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